Southwest Airlines 1995 Annual Report Download - page 13

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13
highly productive Employees consistently rank us at the top in terms of ontime
performance.
For the fourth straight year, we also had the fewest mishandled Customer bags
of any major U.S. airline. This was achieved despite our quick aircraft turns at
the gate and the fact that we are carrying ever-increasing amounts of cargo and
U.S. mail. Combined, freight revenues grew faster than capacity in 1995, or 21.0
percent. Our streamlined approach and the caring and dedicated attitudes of our
Ground Operations Employees enable us to control and handle our Customers’
baggage efficiently with minimal loss.
While the amenities may be “low frills,” our Triple Crown Customer Service
rankings are a testament to the fact that we deliver what the Customer wants in
shorthaul markets.
Department of Transportation Rankings for 1995
Customer Satisfaction Ontime Performance Baggage Handling
1. Southwest 1. Southwest 1. Southwest
2. Northwest 2. Northwest 2. Continental
3. Alaska 3. USAir 3. America West
4. Delta 4. Continental 4. USAir
5. American 5. United 5. American
6. USAir 6. America West 6. United
7. United 7. American 7. Delta
8. America West 8. Alaska 8. Alaska
9. Continental 9. Delta 9. Northwest
10. TWA 10. TWA 10. TWA