Ricoh 2015 Annual Report Download - page 24

23
Of ce Business Domain
Flexible workplaces
Ricoh’s cloud
services
Ofce
Products + services
Products + services
Products + services
Products + services
Products + services
Products + services
Product
Product
Product Product
Product
Product
Product
Product
IT
services
MDS*
Tablet
terminal
Projector
Interactive
whiteboard
Videoconference/
webconference
Outsourcing
Home ofce
In transit
Satellite ofce
Customer site
Text, image,
voice and other
Paper
PrinterMFP
• Evolution of “products + services” solutions
Meeting with the Department of Posts (Ricoh India)
IT services that optimize of ce
infrastructure
To expand sales and raise pro tability, customers
are keen to concentrate their human resources into
core operations. For this to happen, customers need
to maintain the ef ciency of indirect operations and
then boost the level higher. The Ricoh Group
applies IT and network know-how accumulated in
the course of MFP and printer sales and after-sales
support over many years to offer one-stop solutions
 ne-tuned to customer requirements for everything
from IT environment layout to high-level services
and support to meet both objectives.
In November 2014, Ricoh India was chosen to
provide an information and communication tech-
nology solution to the Department of Posts under
India’s Ministry of Communications & IT. This
project will contribute to the digitization of postal
services and  nancial services at approximately
129,000 post of ces in India.
The IT services business is a domain poised for
major growth, and Ricoh is vigorously working to
raise its pro le worldwide through acquisitions,
including the February 2014 purchase of mindSHIFT
Technologies, Inc., a U.S. company, and the July
2014 purchase of FutureTech Ltd. and FutureWare
Ltd., based in South Korea. ➤ WEB 1, 2 p. 35
Visual communication business making
the  ow of diverse communication smooth
As workstyles and methods of communication
within the of ce change, so does the way we
deliver our “products + services” solutions. Within
the evolution of these solutions is the expansion of
services to support communication that facilitates
work anytime, anywhere.
Our “products”—visual communication
equipment—include ultra-short-throw projectors,
interactive whiteboards and teleconferencing sys-
tems. To these we add “services,” such as know-
how and solutions that utilize the “products,” to
make tasks more ef cient. Basically, we offer
“products + services” value that contributes to
enhance productivity for customers by extending
total support for of ce work environments.
Workplaces and workstyles are also changing,
with many people opting to work from home or in
satellite of ces. To address the needs of this market,
we provide “products + services” support, using
visual communication devices and cloud services.
By enabling people to communicate face-to-face,
even from remote locations, and share materials
as they speak, business activities at customer sites
move along more smoothly.
The Ricoh Group will continue to help custom-
ers across different business sectors save time and
money in their of ce communication processes and
will propose new workstyles that allow employees
to demonstrate their creativity. ➤ WEB 3, 4
* MDS: Managed document services
➤ WEB 1 IT infrastructure services: services.ricoh.com/services/it-infrastructure-services/
➤ WEB 2 Ricoh India chosen to supply Rural ICT solution for Department of Posts: www.ricoh-ap.com/about/viewnews.aspx?NID=256
➤ WEB 3 Visual communication: services.ricoh.com/services/communication-services/
➤ WEB 4 Ricoh’s full range of services: services.ricoh.com/