Ricoh 2015 Annual Report Download

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Ricoh Group Sustainability Report 2015
(Integrated Report)

Table of contents

  • Page 1
    Ricoh Group Sustainability Report 2015 (Integrated Report)

  • Page 2
    Creating new value and business growth while working toward a sustainable society The RICOH Way constitutes the basis of all corporate activities of the Ricoh Group. It comprises the Founding Principles and the Mission, Vision, and Values stated below. The RICOH Way Founding Principles Love your ...

  • Page 3
    ... business as a new pillar of business. • Ricoh Middle East FTZ commenced operations (April 1, 2015) Full-scale operations have commenced in Dubai as part of Ricoh's growth strategy for emerging markets, and the new company is extending Ricoh's ability to provide value-added products and services...

  • Page 4
    ... for core businesses and to achieve growth by creating new profit generators-and the Ricoh Group is actively implementing measures for these strategies. In fiscal 2015, the first year under this mid-term management plan, we were able to secure a larger global share of the multifunction printer (MFP...

  • Page 5
    Shiro Kondo Chairman Zenji Miura President and CEO 4

  • Page 6
    ...of the Ricoh Group's business activities and performance Business Strategy 21 Office Business Domain 25 Commercial Printing Business Domain 27 Industrial Business Domain 29 New Core Area Value Drivers 31 Technological Strengths 35 Customer Contact Capability 39 Sustainable Environmental Management...

  • Page 7
    Value Creation 7 9 Transitions in Growth A Conversation with Our CEO 15 Corporate Value 19 About the Ricoh Group 6

  • Page 8
    ... Ricoh Group commences operations). 1938 Renames company, Riken Optical Co., Ltd. 1950 Launches the Ricoh ex III camera, which spurred the popularization of cameras. 1955 Enters the office copier field with the Ricopy 101, its first diazo model. 1962 Launches the Ricoh Auto Half, a half-frame model...

  • Page 9
    ... InfoPrint Solutions Company, a Ricoh-IBM joint venture, commences operations. 2008 Introduces the RICOH Pro C900 color production printer. Acquires IKON Office Solutions, Inc. (U.S.). 2009 Establishes the Ricoh Group Biodiversity Policy. RICOH THETA RICOH Interactive Whiteboard D5500 PENTAX 645Z...

  • Page 10
    A Conversation with Our CEO We will gather collective strengths of the Ricoh Group and begin our transformation to "change the course" Zenji Miura President and CEO 9

  • Page 11
    ..., with all employees within the Ricoh Group putting The RICOH Way into practice, we can continue to provide new value to customers, play a responsible role in the creation of a sustainable society, and boost corporate value as we grow our businesses. p. 1 *1 Mission Statement At the Ricoh Group, we...

  • Page 12
    ... the office business domain. To make this pillar of operations more secure, we will sharpen our competitive edge by providing not only "products" but also "products + services," which offer the added value of solutions drawing on the close relationship we have built with our customers. Specifically...

  • Page 13
    ... domain Cameras, watches, RICOH THETA Industrial business domain Optical devices/modules, PC unit, electronic devices, thermal media, inkjet head/ink New core area MDS: Managed document services BPO: Business process outsourcing PJS: Projection system IWB: Interactive whiteboard RICOH UCS: RICOH...

  • Page 14
    ... on key categories-factory automation, on-board automotive cameras and security-to create new value in industrial applications and to promote efficiency. In new pursuits, we entered the additive manufacturing business in the autumn of 2014. We will complement product sales and output services with...

  • Page 15
    ...a sustainable increase in corporate value and meet the expectations of our shareholders. • ROE (%) Q: Lastly, any comments on future expansion of the Ricoh Group? 4.4 7.5 6.5 The global economy is in the midst of a shake-up, and customers' value standards are changing at a rapid pace. Against...

  • Page 16
    ... 913.7 Capital and Management Resources Human resource development Total number of employees (People) 107,431 108,195 109,951 Equity attributable to owners of the parent 1,084.1 Composition of workforce by region Asia Pacific & China 21.2% Japan 33.1% Annual average hours of training per regular...

  • Page 17
    ... investors Employees Society Value to society Global environment Reinforce core businesses Establish new businesses Value Drivers Technological strengths p. 31-34 p. 21-24 Value to customers p. 21-29, p. 35-38 Customers Business partners Shareholders and Investors p. 25-29 Customer contact...

  • Page 18
    ...have made diversity and work-life balance management a key corporate strategy and pursue activities to create value for employees. ➤ WEB 2 Reforms prompted by results of global employee survey In June 2014, we conducted our first global employee survey within the Ricoh Group. The objective was to...

  • Page 19
    ... strategy. We will seek solutions to social issues through technology, products and services, personnel and other Groupwide resources, and hope our efforts also lead us to new markets and new customers and contribute to innovationoriented businesses. ➤ WEB 4 * CSV stands for "creating shared value...

  • Page 20
    ... the Ricoh Group Consolidated Sales Total Number of Employees 2,231.9 billion yen (FY2015) 109,951 (as of March 31, 2015) Geographic Coverage countries and regions Approx. (as of March 31, 2015) worldwide 200 A3 Laser MFP/Copier Market Number of Patents Acquired Worldwide Research Budget...

  • Page 21
    Business Strategy 21 Office Business Domain 25 Commercial Printing Business Domain 27 Industrial Business Domain 29 New Core Area 20

  • Page 22
    ...their own customers, which paves the way to business success. Yoshinori Yamashita Director and Corporate Executive Vice President, General Manager, Business Solutions Group, Ricoh Co., Ltd. • Sales of office imaging/network system solutions (JPY billion) • MTP target • SWOT analysis • MFP...

  • Page 23
    ... the No. 1 share of the global A3 laser MFP market. The Ricoh Group offers services that support customers' business activities in various office situations. With MDS, for example, we support all document-related work ows, not only printing, and assume operation and management tasks as well so that...

  • Page 24
    ...MFP Printer Paper Satellite of ce Customer site Text, image, voice and other Product Product * MDS: Managed document services ➤ WEB 1 IT infrastructure services: services.ricoh.com/services/it-infrastructure-services/ ➤ WEB 2 Ricoh India chosen to supply Rural ICT solution for Department...

  • Page 25
    ... using videoconferencing. ➤ WEB 5 Offering new value to healthcare sector: The Kitasato University Hospital case study Looking ahead to 2025 and a super-aged society, where one in four people in Japan will be over the age of 75, the Total Support Center at Kitasato University Hospital took the...

  • Page 26
    ... assortment of total solutions to support customers' ers' work ow structure Through product development and strategic investments, Ricoh laid out its s strongest lineup of products in fiscal 2015 and established a business infrastructure covering sales, services and related software. New products...

  • Page 27
    ... door to new business opportunities and thereby support our customers' business expansion plans. ➤ WEB 1 Expanded sales and service structure, enriched menu of solutions Since 2011, Ricoh has maintained a strategic alliance with Heidelberg Printing Machines AG (Heidelberg), a German company that...

  • Page 28
    ... will build the industrial business into a new pillar of operations ons at Ricoh. da Katsunori Nakada nt, Corporate Senior Vice President, td. General Manager of Industrial Business Division, Ricoh Company, Ltd. nc. President, Ricoh Industrial Solutions Inc. • Net sales in the industrial products...

  • Page 29
    ... Thermal transfer ribbon • Inkjet heads and ink • 3D printer sales/3D output services and consultation p. 29 Develops special cameras that make it possible to pinpoint position of subject, perceive color tones and acquire information the human eye cannot pick up, and supports factory automation...

  • Page 30
    ... 3D printer sales and provide output services and consultations. ➤ WEB 3 For more details Technological strengths p. 34 RICOH Rapid Fab (Atsugi, Kanagawa Prefecture) RICOH Future House ➤ WEB 1 Digital cameras: www.ricoh-imaging.co.jp/english/products/ ➤ WEB 2 RICOH THETA: www.ricoh.com...

  • Page 31
    Value Drivers 31 Technological Strengths 35 Customer Contact Capability 39 Sustainable Environmental Management 30

  • Page 32
    ... achievement in camera development that captures images all around the photographer in a single shot-into a business, and ushered customers into a new world of images documenting life. p. 33 Creating value in new domains Ricoh is directing concerted efforts into the industrial market, which has...

  • Page 33
    ...-color e-paper based on printed electronics • Development process for core businesses Technology strategy Technological development stage Basic research Component tech development Product strategy Product development stage Practical tech development Marketing strategy Sales and support stage...

  • Page 34
    ... RIC RICOH UCS Cloud/ Network Printer Paperless meeting Video conferencing MFP FP Interactive In w whiteboard Mobile device Creating a new world of images Fully spherical RICOH THETA expands the realm of value The RICOH THETA overturned the conventional concept of a camera, incorporating...

  • Page 35
    ... Energy-generating rubber ➤ WEB 4 Machine vision (white paper): www.ricoh.com/technology/whitepaper/pdf/wp_mv.pdf ➤ WEB 5 Stereo camera: www.ricoh.com/technology/tech/045_stereocamera.html ➤ WEB 6 Extended depth-of-field camera: www.ricoh.com/technology/tech/050_edof.html ➤ WEB 7 2D color...

  • Page 36
    ... Ricoh Group, we strive to offer services and solutions that address these concerns while enhancing profitability. In sales and services, we have built a global network stretching across some 200 countries and maintain a four-point regional headquarters structure-Japan, the Americas, Europe and Asia...

  • Page 37
    ... Company, Ltd. (Global corporate headquarters) Ricoh Japan Corporation (Japanese headquarters) Americas Europe Japan Sales and support Production Research and development Asia Pacific & China Ricoh Asia Pacific Pte Ltd. (Asia Pacific & China headquarters) ➤ WEB 1 Supply-chain management...

  • Page 38
    ...to each customer based on captured status data, which More extensive, in-depth responses to customer needs The Ricoh Group's Global Value Proposition Conference takes place once a year to refine value proposition capabilities. Here, excellent customer case studies selected from operations worldwide...

  • Page 39
    ... required a highly eco-efficient, sustainable, green IT "Less Paper Office." Ricoh Europe PLC (RE), Ricoh's regional headquarters in Europe, stepped up to address this request, performing site-level print audits at locations throughout the Vodafone Group and preparing detailed environment metrics of...

  • Page 40
    ...customers-stakeholders-see corporate efforts to enhance sustainability as a source for judging business opportunities and potential risks. At the Ricoh Group, we believe that efforts to promote sustainability are indispensable to enhancing corporate value. The Ricoh Group has embraced a new activity...

  • Page 41
    ...Initiative to Support the World Bank Group's Carbon Pricing as well as The Trillion Tonne Communiqué, spearheaded by CLG,*2 a U.K. corporate group. Going forward, we will reinforce our efforts to provide energy-saving products and solutions and activities to reduce our own greenhouse gas emissions...

  • Page 42
    ... company for global supply chains, based in France, EcoVadis assesses suppliers from 99 countries and across 150 business sectors on corporate policies, initiatives and achievements in CSR management and provides customers with its findings. Expand environmental businesses Environmental business...

  • Page 43
    Governance 43 Corporate Governance 46 Internal Controls 46 Risk Management 47 Compliance 42

  • Page 44
    ... Executive Officer Cooperates Cooperates Group Management Committee Internal Control Committee Disclosure Committee Supervising Organization Group Companies Business Division Business Division Business Division Business Division Corporate Headquarters Internal audits Internal Management...

  • Page 45
    ... Board Maximum number of Audit and Supervisory Board members: 5 Current number of executives: 4 (including 2 outside Audit and Supervisory Board members) Term: 4 years (As of June 19, 2015) ➤ WEB Stock information: www.ricoh.com/IR/settlement.html ➤ WEB Securities reports: www.ricoh.com/IR...

  • Page 46
    ... the corporate value of the Ricoh Group to a higher level, the Company must solidify its core businesses as well as lay the groundwork for new core businesses. For the latter, especially, the Ricoh Group must address challenges never faced before to establish new, large-scale businesses amid rapidly...

  • Page 47
    ... that threaten human life, greatly impact society, or great damage in value in the event they occur; or cause Sectoral Risks which are important risks other than Managerial Risks, controlled by each business unit/each Group company. The PDCA (Plan, Do, Check and Act) cycle of risk management is then...

  • Page 48
    ...Confirmation Ricoh internal reception center Departments and affiliates We believe that it is important for every employee to adhere strictly to laws, company regulations and corporate ethics in their daily activities. All Ricoh Group executives and employees in Japan receive annual training via...

  • Page 49
    Data & Profile 49 Ricoh Group Consolidated Financial Results for Fiscal 2015 50 Financial Statements 57 Our Performance Against Major CSR Indicators 59 Commitment and Recognition 60 Executives 61 Company Data 62 Featured Information in Online Version of Sustainability Report 48

  • Page 50
    ... previous fiscal year, to ¥137.7 billion. ➤ WEB Investor relations: www.ricoh.com/IR/ ➤ WEB Securities report for the fiscal year ended March 31, 2015: www.ricoh.com/IR/financial_data/securities_report/pdf/AnnualSecuritiesReport_115th.pdf ➤ WEB Flash report for the fiscal year ended March 31...

  • Page 51
    .... To see Critical Accounting Policies and Notes to Consolidated Financial Statements, refer to the URL www.ricoh.com/IR/financial_data/securities_report/ ➤ WEB Investor relations: www.ricoh.com/IR/ ➤ WEB Securities report for the fiscal year ended March 31, 2015: www.ricoh.com/IR/financial_data...

  • Page 52
    Ricoh Group Consolidated Financial Results for Fiscal 2015 Consolidated Statements of Financial Position Ricoh Company, Ltd. and Consolidated Subsidiaries March 31, 2014 and 2015 Thousands of U.S. Dollars 2015 2015 Millions of Yen 2014 Assets Current assets: Cash and cash equivalents Time deposits...

  • Page 53
    .... To see Critical Accounting Policies and Notes to Consolidated Financial Statements, refer to the URL www.ricoh.com/IR/financial_data/securities_report/ ➤ WEB Investor relations: www.ricoh.com/IR/ ➤ WEB Securities report for the fiscal year ended March 31, 2015: www.ricoh.com/IR/financial_data...

  • Page 54
    .... To see Critical Accounting Policies and Notes to Consolidated Financial Statements, refer to the URL www.ricoh.com/IR/financial_data/securities_report/ ➤ WEB Investor relations: www.ricoh.com/IR/ ➤ WEB Securities report for the fiscal year ended March 31, 2015: www.ricoh.com/IR/financial_data...

  • Page 55
    .... To see Critical Accounting Policies and Notes to Consolidated Financial Statements, refer to the URL www.ricoh.com/IR/financial_data/securities_report/ ➤ WEB Investor relations: www.ricoh.com/IR/ ➤ WEB Securities report for the fiscal year ended March 31, 2015: www.ricoh.com/IR/financial_data...

  • Page 56
    ... for reference purposes. ➤ WEB Investor relations: www.ricoh.com/IR/ ➤ WEB Key financial figures: www.ricoh.com/IR/financial_data/financial_indicators/data5.html ➤ WEB Per share data: www.ricoh.com/IR/financial_data/financial_indicators/data7.html ➤ WEB Sales by categories: www.ricoh.com/IR...

  • Page 57
    ... 208,743 93,094 146,012 Sales by Category Imaging & Solutions Office Imaging Production Printing Network System Solutions Industrial Products Other 1,682,008 1,...100 496,605 421,740 135,755 Sales by Geographic Area Japan Overseas The Americas Europe, Middle East and Africa Other 835,066 1,050,...

  • Page 58
    ... Charter Indicator Integrity in Corporate Activities 1 Number of outside directors (total number of directors) Scope of Survey Performance Items Relating to Year ended Year ended Year ended Major Initiatives*1 Mar. 31, 2013 Mar. 31, 2014 Mar. 31, 2015 Note Ricoh Co., Ltd. Japan 2 (11) - 2 (10...

  • Page 59
    ... of service Ricoh Group Female Male 15 Average age Percentage of female workers in management positions*5 Percentage of female workers in executive management positions*5 Annual working hours per regular employee Annual average hours of training per regular employee Employee turnover ratio Number...

  • Page 60
    ...April 2015 Ricoh's CSR activities are given the 10th Corporate Philanthropy Award Selected as one of the "World's Most Ethical Companies" by Ethisphere Institute (U.S.) for the fifth year in a row Included in the Ministry of Economy, Trade and Industry's Diversity Management Selection 100 Designated...

  • Page 61
    ... General Manager, Business Solutions Group, Ricoh Co., Ltd. Formerly President, Ricoh Electronics, Inc.; General Manager, Corporate Planning, Ricoh Co., Ltd. Corporate Executive Vice President and General Manager, Japan Marketing Group, Ricoh Co., Ltd.; Representative Director, President and CEO...

  • Page 62
    Company Data Company Name Date of Establishment Head Office Ricoh Company, Ltd. February 6, 1936 8-13-1 Ginza, Chuo-ku, Tokyo 104-8222, Japan Phone: +81-3-6278-2111 Shiro Kondo Zenji Miura Chairman President and CEO Representative Directors Capitalization Consolidated Sales Number of ...

  • Page 63
    ...Sustainability Report Online version www.ricoh.com/sustainability/report/ Beginning in 2015, the Ricoh Group Sustainability Report is available in a booklet version (printed and PDF*), which offers a concise account of stories and measures aimed at boosting corporate value, with specific activities...

  • Page 64
    ... the Middle East Ricoh Europe PLC 20 Triton Street, London. NW1 3BF, UK Tel: +44 20-7465-1000 Asia, Oceania and China Ricoh Asia Pacific Pte, Ltd. 103 Penang Road #08-01/07 VISIONCREST Commercial Singapore 238467 Tel: +65 6830-5888 In this report, corporate names and product names of companies and...