Marks and Spencer 2016 Annual Report Download - page 21

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GOVERNANCEFINANCIAL STATEMENTS OUR BUSINESSOUR PERFORMANCE
19
ANNUAL REPORT AND FINANCIAL STATEMENTS 2016
Performance We achieved
a 4% reduction, mainly through
improved energy e ciency.
We also maintained our position
of carbon neutrality (zero net
emissions) by sourcing renewable
energy and carbon o sets.
Performance We achieved a 3% per
sq ft improvement, mainly through
improved energy e ciency. This
has contributed towards the 4%
reduction in total gross emissions.
Performance This represents an
improvement of 9% over last year.
Our target is to have least one
Plan A quality in all M&S Clothing
& Home and Food products by
2020. This year 73% of M&S Food
products (last year: 63%) and 74%
of Clothing & Home products
(last year: 71%) have at least one
Plan A quality.
NON-FINANCIAL OBJECTIVES
OBJECTIVE KPI 2015/16 PERFORMANCE
Source
products with
integrity
E cient and
responsible
operations
PRODUCTS WITH A
PLAN A QUALITY
A
Defi nition A quality or feature
regarded as a characteristic or
inherent part of a product which has
a demonstrable positive or signifi cantly
lower environmental and/or social
impact during its sourcing, production,
supply, use and/or disposal.
GROSS GREENHOUSE GAS EMISSIONS
A
Defi nition Total gross CO2e
emissions resulting from M&S
operated activities worldwide.
GROSS GREENHOUSE GAS EMISSIONS
PER 1,000 SQ FT
A
Defi nition Total gross CO2e emissions
per 1,000 sq ft resulting from M&S
operated activities worldwide.
Linked to
remuneration
KEY TO RESOURCES & RELATIONSHIPS AFFECTED
Financial Our Products
& Channels
Our Intellectual
Capital
Our People Our
Stakeholders
Natural
Resources
Performance Our strategic focus
on innovation, newness and
convenience alongside our Simply
Food store opening programme
is encouraging more customers
to shop with us more often.
Performance Clothing & Home
performance was unsatisfactory.
We grew the number of customers
shopping through M&S.com but this
was more than o set by a decline
in customers in our stores.
Performance The annual
survey was completed by
76% of employees. Employee
engagement results were
positive, and slightly up on
the year.
Foster a
skilled,
motivated and
engaged team
Engage, serve
and retain
our customers
EMPLOYEE ENGAGEMENT
Defi nition Engagement is a key
driver of performance. Our Your
Say Survey looks at the key drivers
of employee engagement such as
pride in M&S and our products,
feelings about M&S as an employer
and the role of line managers.
FOOD
Defi nition Total number of UK Food
customers per year and average
number of shops per customer
resulting in a purchase across all
UK shopping channels.
TOTAL
CUSTOMERS AVERAGE
NUMBER OF
SHOPS PER YEAR
20.1m+0.1m 22.5+1.9%
TOTAL
CUSTOMERS AVERAGE
NUMBER OF
SHOPS PER YEAR
24.7m-0.7m7.6+0.8%
CLOTHING & HOME
Defi nition Total number of UK Clothing
& Home customers per year and
average number of shops per
customer resulting in a purchase
across all UK shopping channels.
78% +1%
566,000
-4%
CO2e
29 tCO2e/
-3%
1,000sq ft
73%+9%
7
3
%
M&S products
2014/15 64%
2020 target 100%