Marks and Spencer 2010 Annual Report Download - page 44

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Marks and Spencer Group plc Annual report and financial statements 2010 Directors’ report 40
Our people
Being an employer of choice
experience places each year. We have
worked with schools, universities and the
Fashion Retail Academy to help bridge the
world of education and work and provide
more young people with meaningful work
experience.
Marks & Start Launched in 2004, Marks &
Start is our work experience scheme for the
homeless, disabled, lone parents and young
unemployed. Participants are paired up with
an M&S buddy, providing a rewarding
development opportunity for employees.
This year we have also reviewed our
head office induction programme and since
February 2010 all new joiners are required
to complete a week’s store attachment to
provide a better insight to the business.
Rewards and benefits
M&S continues to offer a competitive reward
package, with a generous retirement plan,
Sharesave options and bonus scheme.
It’s important to recognise and reward hard
work and excellent customer service, even
in a difficult trading environment. This year,
our customer assistants were awarded a
‘Sharing in Success’ bonus, receiving
between £200 and £500 each.
We take a holistic approach to
employee benefits, encouraging a happier,
healthier workforce. Our WorkWell scheme
supports staff with a stress management
programme and we continue to provide two
year breast screening cycles for female
employees and female partners of employees.
We have introduced a Your Wellbeing
website, a dedicated portal that provides all
staff with access to health and wellbeing
information, as well interactive tools to help
monitor their progress.
Training and development
Providing meaningful development opportunities
is critical to our talent strategy. We want to
identify and nurture our future leaders, as
well as provide engaging and relevant
training to employees across M&S.
Our development programmes include:
Lead to Succeed This year over 100 of our
most senior employees have completed our
flagship leadership programme, ‘Lead to
Succeed’. This programme is built around
our brand values – Quality, Value, Service,
Innovation and Trust – and aims to identify
and develop our pipeline of talent for
the future.
Managing for Success and Leading
with Impact Last year we launched the first
phase of this training programme for the
2000 line managers across M&S.
Your M&S Career Path Employees across
the UK and Republic of Ireland benefit from
Your M&S Career Path training and learning
programmes. Section and Store managers
receive tailored workshops and all newly
hired customer assistants complete a
thorough 26 week induction.
Graduate schemes Our graduate scheme
is an essential part of our talent pipeline.
Designed to fast track candidates to
management, the two year scheme is one of
the most popular in the sector. This year’s
scheme attracted over 9,300 applicants for
165 places.
Work experience Through Business in the
Community’s Work Inspiration Campaign,
we have pledged to offer 2,000 work
Our people are fundamental to the delivery of our core values. It is their talent
that drives innovation and their commitment that upholds the high standards
of quality and service our customers expect. Attracting and retaining talent is
essential to our long-term growth and will ensure the business is in the best
possible position to capitalise on opportunities as we emerge from recession.
Despite ongoing economic uncertainties, we have continued to invest in our
people this year. We have improved our benefits package with a new wellbeing
offer, set out plans to engage colleagues in Plan A and provided tailored training
programmes. Our aim is to uphold our reputation as an employer of choice,
ensuring M&S remains a great place to work.
TRUST
Above: The European Works Council (EWC)
was set up so representatives from the European
stores we trade in can communicate directly
with the M&S leadership team on behalf of their
colleagues.
M&S number of employees
76,267
Employee turnover rate
1 4 . 0 %
Percentage of our people who have been
with us for over five years
45.5%
Percentage of our people who have been
with us for over ten years
26.5%
To mark the launch of our new Home Energy
Service, M&S employees were offered free loft
or cavity wall insulation. We expect to insulate
over 30,000 homes, saving around 13,000
tonnes of carbon dioxide each year.
PLAN A HOME ENERGY SERVICE
For more information about Plan A see
p36 or visitmarksandspencer.com/plana