Marks and Spencer 2010 Annual Report Download - page 11

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Overview
Performance & KPIs p14
Brand & Marketplace p20
Operating & Financial review p26
Governance p50
Financial statements p78
To find out more, visit marksandspencer.com/annualreport2010 07
In May 2010, Ian Dyson resigned from his
position as Group Finance & Operations
Director to join Punch Taverns plc as its
Group Chief Executive. On behalf of the
M&S Board, I would like to thank Ian for the
significant contribution he has made to M&S
over the last five years and wish him well
with his future career.
Our management team has worked
together throughout the recession, focusing
on both our long and short-term priorities,
enabling the business to emerge stronger and
ready to capitalise as the economy recovers.
The progress we have made would not
have been possible without the hard work
and commitment of our dedicated workforce
– particularly during the challenge of a
recession. I am delighted that we have been
able to pay all our staff a bonus this year.
I would like to say a personal thank you to
all of them.
Marks & Spencer is a great brand and I am very
proud to have the opportunity to lead a company
with such a unique heritage. Since I arrived in May
I have been getting to know the business and our
customers and I am looking forward to working
with the team as we continue to build on the strong
foundations that have been put in place by Stuart.
Introduction
Marc Bolland Chief Executive Joined 1 May 2010
QUALITY
Above: Super sweet carrots M&S organic carrots
are grown exclusively by Steven Jack on the wild
Moray coast in the shadow of the Grampian Mountains.
Long daylight hours in the summer mean sweeter,
better tasting carrots and the light sandy soils ensure
carrots with a fine skin that just need a gentle
brushing before cooking, so there is no need to
peel them.
It has been a great pleasure and a privilege
to lead your very special business over
the past six years. I am confident that with
strong foundations in place, our core
values revitalised and a brand that inspires
confidence and recognition worldwide, M&S
is poised for an exciting new era of growth
under the direction of a new Chief Executive.
Sir Stuart Rose Chairman
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