Marks and Spencer 2010 Annual Report Download - page 10

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Marks and Spencer Group plc Annual report and financial statements 2010 Directors’ report 06
Overview
Chairman’s overview continued
Finally, over the same period, I am pleased
to say that we have given back around
£4.6bn to our shareholders in dividends and
buy-backs.
The M&S team
Marc will be able to benefit from the wealth
of experience within the management team
that has led M&S over the last year.
In 2009, I announced that Kate Bostock
would take responsibility for our Home
division, bringing our entire General
Merchandise offer under her leadership.
Over the last 12 months we have seen the
benefits of this, with greater collaboration
and shared learning across the GM business
units. Similarly, the management of all our
shopping channels transferred to Steve
Rowe, allowing us to better focus on our
ambitions as a multi-channel retailer.
In September 2009, John Dixon was
promoted to the Board as Executive Director
of Food. Since his appointment as Director
of Food in July 2008, John has been
instrumental in improving the performance of
the Food division and returning it to positive
like-for-like sales.
MANAGEMENT BOARD
1. Sir Stuart Rose Chairman*
2. Marc Bolland Chief Executive**
3. Ian Dyson Group Finance and Operations
Director***
4. Steven Sharp Executive Director, Marketing
5. Kate Bostock Executive Director,
General Merchandising
6. John Dixon Executive Director, Food
7. Clem Constantine Director, International,
Property and Store Development
8. Tanith Dodge Director, Human Resources
9. Nayna McIntosh Director, Store
Marketing and Design
10. Steve Rowe Director, Retail and M&S Direct
11. Andrew Skinner Trading Director, per una
12. Darrell Stein Director, IT and Logistics
* From 31 July 2010, will handover CEO role,
leaving the Company by March 2011
** Joined 1 May 2010
*** Resigned from the Company on 5 May 2010. Ian will
step down from the Board following the AGM on 14 July
and will leave the Company on 31 August 2010.
We have also built up our position as the
UK’s leading retailer of good quality, fresh
food. We have driven innovation while staying
true to our quality and ethical sourcing
principles. We have improved our pricing
and made our Food offer more convenient.
We now have 350 Simply Food stores
across the UK – in locations such as high
streets, railway stations and airports – up
from 100 in 2004.
Meanwhile we have made significant,
long overdue investment in the business.
Our total capital expenditure has been
around £3.5bn of which £2.2bn has been
invested in stores. Over 80% of our store
portfolio has been completely renovated and
we are building new logistics and delivery
systems, which are essential to the future of
our business – especially our two key areas
of growth, Multi-channel and International.
We have also invested in our people –
with training and career paths – and we
reinstated an active customer feedback
programme. We know our customer service
has improved because of this. Our mystery
shopping scores currently stand at 89%, up
from 70% when we introduced this measure
in 2006.
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