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OUTSOURCING SERVICE TRANSFORMS
IT INFRASTRUCTURE IN MORE THAN
100 COUNTRIES
—Reuters—
For Reuters, the world’s largest news and information
provider, competitiveness rests in being able to deliver
intelligent information quickly, reliably and cost- effectively
to businesses and professionals around the world. The
demands of a global society that never sleeps mean that
IT is critical to achieving this.
Like any large organization, Reuters has a range of
legacy systems, with varied and complex approaches to
managing and delivering IT services. Since 2006, Reuters
had been looking to simplify its global IT environment, and chose Fujitsu due to its collaborative approach to deploying and
managing IT systems.
Under the 10-year global deal, Fujitsu will transform, operate and maintain Reuters’ internal IT infrastructure and corpo-
rate applications, supplying IT services to 17,500 employees based in over 100 countries. The contract will not tie Reuters to
particular technologies, or even technology suppliers. More importantly, Fujitsu will simplify the management of a complex,
global infrastructure, while saving Reuters over 20% in operational costs.
The solution will be supported by Fujitsu’s multilingual service desks in Lisbon and Kuala Lumpur, with data center ser-
vices provided from Singapore, the UK and the US, so users can gain access to services wherever they are in the world.
“Fujitsu genuinely listened to us and shared a lot of valuable knowledge, insight and IPR with us—which added a lot of
value to our thinking,” said David Lister, the Reuters’ CIO at the time of the contract, in an interview conducted March 30, 2008.
“This is easily the best example of close collaborative working between two partners that I’ve seen in my 25 years in the IT
industry. Driven from the start by the right behaviors on both sides, the relationship is going from strength to strength.”
As prime contractor, Fujitsu will continue supporting Reuters to be first with the news by transforming its internal IT infrastructure.
IT MARKET FORECASTS
EMEA
(Billions of Dollars)
(Source: IDC’s Worldwide IT Spending Patterns: The
Worldwide Black Book Q1 2008)
(EMEA: Europe, the Middle East and Africa)
SHARE OF 2007 IT SERVICES
MARKET IN THE UK
REVENUE BASIS
Fujitsu
3.8%
(Source: Gartner, April 2008, GJ08336)
Company A 7.2%
Company B 5.1%
Company C 5.1%
Company D 5.0%
Company E 3.7%
Company F 3.6%
Others 66.5%
0
400
200
600
800
519.6 552.8 586.5 624.0 663.9
2007 2008 2009 2010 2011
025
ANNUAL REPORT 2008FUJITSU LIMITED
FEATURE 2: ACCELERATING GLOBAL EXPANSION