Equifax 2015 Annual Report Download - page 7

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The years ahead hold
signicant promise
for Equifax — and we
are in an ideal place
to take advantage of
those opportunities.
We also worked to streamline our operations in Latin America and Europe during 2015. These
regionalization efforts are improving customer service and speeding up time to revenue. While many
of the economies around the world remain challenging, our International business outperformed
GDP growth in many of the countries where it operates as a result of its ability to innovate and create
valuable insights for customers.
Our most noteworthy accomplishment for the year came with the announcement of the agreement
we reached on the largest acquisition in our company’s history. Veda Group, the leading provider
of consumer and commercial credit reporting information in Australia and New Zealand, is a well-
established business with great leadership and customer relationships. This acquisition will add an
important new geographic region to our global footprint.
As part of its strategic transformation, our Personal Solutions business began development of an
innovative new platform for our products and services to help individually tailor the consumer experience.
We’re also globalizing our customer focus by taking what we’ve learned in the U.S. and bringing it to
other geographies including Canada and the UK.
TRUST BUILDS STRONG RELATIONSHIPS
Trust is at the core of any successful relationship. That’s why serving as a trusted steward and advocate for
our customers and consumers is also a corporate imperative. It is a responsibility we take very seriously.
Creating a positive customer or consumer experience is a journey we’ve been on for the past decade.
This year, we continued those efforts by furthering our focus on best practices around consumer
interaction, data accuracy and dispute resolution. We also continued our concerted effort to enhance
our working relationship with regulators around the world.
Our Global Operations skills and project management expertise are widely respected by our
customers. Key customers demonstrated their trust in Equifax by inviting our Lean teams inside
their companies to help streamline and enhance operations. Improving the customer experience is
also part of our trust imperative. This past year’s focus on process improvements sped up customer
products and service delivery, greatly increasing customer satisfaction and loyalty.
INVESTING IN TALENT FOSTERS A CULTURE OF INNOVATION
Of course, great growth and success are possible only with extraordinary talent at all levels, so
continuing to invest in talent is among our corporate imperatives. We work to attract critical talent by
continuing to build a strong employment brand. We are increasing our focus to seek out the brightest
students from among the best universities, and we recruit and retain the sharpest professionals from
around the world. We encourage employees by creating an engaging and innovative environment in which
they want to go above and beyond. And, we develop our talent with high-impact growth opportunities.
The expertise and leadership abilities of our senior executives run deep, rounding out an extremely
gifted Equifax team. This allows for the rotation of certain positions every few years. I’m certain this
year’s changes will inject new ideas and fresh perspectives vital to our continued growth and innovation.
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