Dominion Power 2003 Annual Report Download - page 25

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23.Dominion 2003
Thomas F. Farrell, II
President and
Chief Operating Officer
As I see it, Dominion is
the Belle of the Ball,
and I appreciate your
continued investment
and support.
Thos. E. Capps
Chairman and
Chief Executive Officer
Our customers took note. Everywhere, they went out
of their way to say thank you. They held fish fries and
barbecues for crews, brought coffee and baked goods to
shops and offices and left coolers of soft drinks at work
sites. Even when their power had yet to be restored, they
posted signs expressing encouragement and gratitude.
My gratitude is immense, and I thank all 16,700
employees, the guardians of the Dominion culture who
keep the Dominion enterprise rumbling forward on time,
on budget and on target, moving faster, thinking harder.
Belle of the Ball
Last year, a prominent financial columnist at The
Washington Post wrote that Dominion may now be the
industry’s “Belle of the Ball.” In the interest of fairness, he
also questioned whether this message had fully gotten
through to investors and analysts.
As I see it, Dominion is the Belle of the Ball, and I
appreciate your continued investment and support.
Gifted Senior Management
Each day, the company’s gifted senior management team
proves the best way to manage is to surround yourself
with smart people, set ambitious but realistic goals —and
then get out of the way. Last December, our board of
directors named Tom Farrell president and chief operating
officer. During his past eight years at Dominion, Tom has
tackled senior manage-
ment assignments at
both our regulated and
unregulated businesses
with competence, high
energy and intellectual
precision. With this promotion, all businesses will have
benefit of Tom’s skill and leadership.
I thank the skilled, energetic leaders who make up
our board. Our board’s counsel and steady guidance
are instrumental in helping us to meet requirements of the
Sarbanes-Oxley legislation in our stewardship of your
capital.
To our vendors, bankers and contractors, thanks for
the good work. You, too, play key roles in helping us set
great standards of reliability, service and courtesy for mil-
lions of Dominion customers. We always work to serve
them in helpful, even better ways. To those customers
affected by Hurricane Isabel: You suffered greatly, but
you understood. You were patient and kind. You stood by
our employees.
A final word to the little boy dressed up as a “bucket
truck guy.” Give us a call someday, son. There could be
a good job with your name on it.
Sincerely,