DHL 2004 Annual Report Download - page 41

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Financial products to meet market requirements
In addition to Postbank, Deutsche Post World Net’s FINANCIAL SERVICES Corporate
Division also includes the Retail Outlet Group and the Pension Service, as can be seen from
the overview below.
In recent years, our listed subsidiary, Postbank, has developed into a modern full-
service bank with a focus on retail banking . It covers a wide range of predominantly
standardized banking products that meet the typical needs of private and business cus-
tomers. In addition, we provide personalized investment advisory services for complex
products via Postbank Vermögensberatung AG.
In the corporate banking business, we provide support for approximately 40,000
medium-sized to large businesses, primarily in the area of payment transactions. We also
run a selective lending business. In the USA, Postbank works together with the PB Capital
Group, mainly in the area of commercial finance.
A new segment introduced in 2004 was Transaction Banking, where we not only
provide efficient organizational and technical settlement for our own payment trans-
actions, but also offer the same services as a specialist outsourcing partner for other
credit institutions.
Finally, the Financial Markets segment manages Postbank’s money and capital
market transactions.
Many channels – a single performance promise
Postbank uses various sales channels to serve its customers whose high accessibility and
functionality are the decisive quality criteria.
The retail outlets form the focus of banking sales: Postbank’s products are offered
at more than 9,000 retail outlets, approximately 780 of which are large, mostly centrally
located, “Postbank Centers”. In addition to standard products, customers are advised on
financial matters.
FINANCIAL SERVICES
Units, key services and products
Postbank
and its business divisions
The Group’s most important
fixed sales outlet in Germany;
it also sells, for example,
telecommunication and energy
services
Retail Outlet Group Pension Service
Processes pension payments
abroad and at home for
statutory pension and
accident insurance funds in
Germany, and for foreign
social security agencies
Retail Banking
Transaction Banking
Corporate Banking
Financial Markets
Checking accounts, credit
and debit cards, savings
products, securities, funds,
insurance, home savings
and financing, and private
loans
Organizational and
technical settlement and
consultancy services for
payment transactions
Payment processing
services, short-term
investment of cash surpluses,
credit lines, commercial
finance, factoring, leasing
and logistics finance
Investment of surplus
of deposits in money
and capital markets, risk
management, asset
management
Retail banking
means mass market private
customer business.
The Company
37
The CompanyGroup Management ReportConsolidated Financial StatementsAdditional Information