DHL 2004 Annual Report Download - page 38

Download and view the complete annual report

Please find page 38 of the 2004 DHL annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 140

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140

Sales channel Value added
services End usersSuppliers Distribution Production Distribution
After-sales logistics
*
Outbound logistics
*
Production
logistics *
Inbound
logistics
*
Integrated solutions along the entire supply chain
Success through high quality
All the services that we provide for our customers must be reliable, flexible and secure.
Reliability means always living up to our performance promises. Our size means that we
can make enough freight capacity available to our customers to prevent the build-up of
capacity bottlenecks. We manage our customers’ flows of goods in such a way as to ensure
that all the goods required in the supply chain are available at the right time, in the right
amount, and in perfect condition at the right place. Here, we often take over our customers’
inventory management – either in their existing warehouses or warehouses specially built
by us. In doing so, we concentrate on what are known as multi-user warehouses*, using
complexes at strategically important locations that can be used in a flexible way by several
customers. This allows us to react quickly to the changing requirements of our clients and
also to optimize warehouse productivity.
The measures we have taken in the area of security have been recognized by various
certifications and by a customer’s “Security Award”. In the DHL Danzas Air & Ocean
Business Division, we have a security department and a safety program that meets inter-
national security requirements such as the C-TPAT* initiative. The secure transport and
storage of valuable goods is also becoming increasingly important in contract logistics. In
2004, we therefore formulated our high standards for building maintenance, protection
and security in a single basic concept and strengthened our security management.
Reverse logistics *
* These terms are explained in the Glossary
34