DHL 2004 Annual Report Download - page 34

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In North America, we have made progress driving forward the integration of
Airborne Inc.’s air- and ground-based transport networks, which we began in 2003. The
key results are as follows:
Today, DHL and Airborne Inc. present a single face to their customers in the USA,
with a shared product offering that combines DHL’s reliable international service
with the domestic strengths of Airborne Inc. on the US market.
Airborne Inc.’s pick-up and delivery* networks were integrated in full, which now
gives us an integrated road transport network in the United States and Canada.
All of Airborne Inc.’s international air and ocean freight customers are now served
by the logistics experts at DHL Danzas Air & Ocean.
We have bundled all our IT functions in the USA at a single location: our modern
IT center built in Scottsdale, Arizona, has already enabled us to cut total costs, while
increasing service quality.
We are using our international DHL network as a basis to tap into national markets, with
Asia as a strategic focus. In 2004, we added more branches to our close-knit regional air
network, and in August we commissioned our new central hub at Hong Kong Airport
that can handle up to 440 t of airfreight a day. With usable space of 18,200m2, the freight
center is the largest and most modern of its kind in the region, and is a major component
in our Asia strategy. In addition, we are operating Air Hong Kong as a joint venture to gether
with Cathay Pacific. In the period under review, the venture received the first of six new
wide-body freight aircraft that will enable us to further expand our regional network of
routes. In China, we are the first foreign carrier to offer a domestic door-to-door parcel
delivery service. In addition, DHL formed a joint venture with the express and logistics
unit of New Zealand Post; both companies have a 50 % interest in the venture. In the
future, customers of DHL and New Zealand Post can choose from an end-to-end offering
of cross-border express and logistics services.
We have direct connections with the emerging economies in Eastern and South
Eastern Europe, Africa and the Middle East.
Meeting customer needs
Over 400 Packstations have now been installed in 17 German cities. These are machines
that registered customers with a customer number and personal code can use to collect
and drop off parcels at any time of the day or night. The user figures reflect how well this
flexible opportunity has been received by our customers: at the end of the year under
* These terms are explained in the Glossary
30