DHL 2004 Annual Report Download - page 33

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EXPRESS
Harmonized product offering in all regions
In the EXPRESS Corporate Division, we offer international courier, parcel and express
services in three product lines under the DHL brand. The characteristics of these services
are outlined in the overview below. To reflect the needs of our customers, in 2004 we
harmonized our product portfolio and now distinguish our transportation services by
the criteria of speed, weight and destination. We have structured the corporate division
according to the regions in which we are active.
In Europe, we carry parcel and express shipments predominantly via our own ground-
based transport networks*. Time-critical shipments are delivered by air using our own
aircraft within Europe, and beyond the continent we purchase the required capacity from
the market. We provide groupage* services and transport less than container loads* and
full container loads* by road, rail or using combined transport. We therefore cover all
weight classes from documents to full loads. In addition, we provide value added services
and comprehensive distribution services for mail order companies.
The business-to-consumer * segment accounts for a large proportion of our business
in Germany. There are primarily two reasons for this: on the one hand, the use of mail
order services is extremely widespread in Germany, and on the other, Internet shopping
is increasingly popular. We have therefore developed a variety of solutions for Internet
shopping that make online transactions simpler and more transparent. In 2004, we agreed
a strategic partnership with the online marketplace, eBay. Our service portfolio ranges
from the online product consultant that helps with the selection of the optimum dispatch
method, to end-to-end management of the sales process for “top” or “power sellers” for
which we procure, store, sell and dispatch the goods.
Outside Germany, the business-to-business* segment dominates Europe. We have
also extended our offering in this area to include solutions for individual branches of
industry, such as automotive, electronics or fashion.
The eastward expansion of the EU on May 1 of fiscal year 2004 promises a growing
volume of trade and therefore greater demand for transportation solutions. The Baltic
states in particular are strong growth drivers. This is why we introduced a day-definite
service between these states and other European countries at the beginning of 2004. Our
customers thus profit from delivery on a specified day, from uniform service and quality
standards, and from our comprehensive network.
Regions, key services and products
Groupage services,
transportation of less
than container loads
and full container loads
in freight forwarding,
and special services
Europe Americas Asia/Pacific
Same day *
Emerging Markets
Three lines for all national and international CEP products
1):
1)
We offer value added services* in all three product lines, such as customs
clearance and special logistics solutions for mail order companies
* These terms are explained in the Glossary
Time-definite * Day-definite *
The Company
29
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