DHL 2004 Annual Report Download - page 28

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We deliver an average of 70 million letters throughout Germany each working day. Our
one-stop value added services
* and end-to-end solutions for targeting customers with
advertisements make us an expert partner for business customers. We are the largest postal
company in Europe and our global network is the most comprehensive of its kind for inter-
national mail transport: it includes production facilities at central hubs, sales offices and
production centers in four continents, as well as direct connections to more than 200 coun-
tries and territories. Our strengths are quality, local market knowledge and recognizing the
needs of our customers. On this basis, we are developing more and more from a pure carrier
to a provider of services that cover the entire mail value chain.
Local knowledge
MAIL at a glance
2004
Workforce 1) 126,913
National sales volume Average number of items per working day, in millions 70
Quality (D + 1) 2) in % 95
International sales volume Number of items in 2003, in millions 2,597
Global production facilities 123
1) Calculated as FTEs, excluding trainees, as of December 31
2) This means that 95% of all letters in Germany are delivered to the recipient one day after being posted
* These terms are explained in the Glossary
MAIL Corporate Division
The development of the markets relevant to the corporate division, the revenue and earnings situation,
as well as investments are discussed in detail beginning on page 44 of the Group Management Report.
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