Cash America 2013 Annual Report Download - page 113

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88
Consumer Loans Written to New and Existing Customers in the E-commerce Segment
The following table shows, for the e-commerce segment, the amount of consumer loans written and renewed to
new customers and to existing customers for the years ended December 31, 2012 and 2011 (dollars in thousands):
December 31,
2012 2011
Company
Owned(a)
Guaranteed
by the
Company(a)(b) Combined(a)
Company
Owned(a)
Guaranteed by
the
Company(a)(b) Combined(a)
Amount of consumer loans written and
renewed to:
N
ew customers $ 236,030 $ 64,613 $ 300,643 $ 173,564 $ 60,295 $ 233,859
% of total 9.4% 2.6% 12.0% 8.3% 2.9% 11.2%
Existing customers 1,445,125 755,512 2,200,637 1,184,169 677,631 1,861,800
% of total 57.8% 30.2% 88.0% 56.5% 32.3% 88.8%
Total amount of consumer loans written
and renewed $ 1,681,155 $ 820,125 $ 2,501,280 $ 1,357,733 $ 737,926 $ 2,095,659
Number of consumer loans written and
renewed to (in ones):
         
N
ew customers 504,076 115,292 619,368 426,883   104,861 531,744
% of total 10.9% 2.5% 13.4% 10.7% 2.6% 13.3%
Existing customers 2,993,142 1,001,395 3,994,537 2,523,771   938,857 3,462,628
% of total 64.9% 21.7% 86.6% 63.2% 23.5% 86.7%
Total number of consumer loans
written and renewed 3,497,218 1,116,687 4,613,905 2,950,654 1,043,718 3,994,372
(
a
)
The disclosure regarding the amount and number of consumer loans written and renewed is statistical data that is not included
in the Company’s financial statements.
(b)
Loans guaranteed by the Company represent loans originated by third-party lenders through the CSO programs.
Consumer Loan Loss Experience
The allowance and liability for estimated losses as a percentage of combined consumer loans and fees receivable
increased to 20.3% in 2012 from 19.2% in 2011, primarily due to the change in the mix of loans in the e-commerce
segment, as discussed in the “Consumer Loan Loss Provision” section above.
The consumer loan loss provision in 2012 and 2011 was $316.3 million and $225.7 million, respectively, and
included $0.4 million and $0.2 million related to loans guaranteed by the Company through the CSO programs.
Consolidated charge-offs, net of recoveries, were $293.2 million and $201.3 million in 2012 and 2011, respectively.