Access America 2003 Annual Report Download - page 11

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Acquiring new corporate clients and keeping them…
Mondial Assistance Group has been actively developing close relationships with some corporate clients for
more than three decades, and building lasting partnerships is one of its top priorities. To do this, the Group has
implemented a commercial strategy based on four principles – seamlessness, transparency, tailor made solutions and
long-term commitment. As a result, clients who partnered with the Group 30 years ago are enjoying the long-term
benefits of this commitment.
Assistance, travel insurance and service solutions are designed with the client’s corporate culture in mind, and
recognised as an integral part of their individual business. Where advantageous to the client, the Group remains
behind the scenes and invisible, responding in the name of and on behalf of the client. However, the Group can also
appear as the official service provider, if this is in the client’s best interest and if regulations so require.
This flexible approach has proven highly successful in building loyalty, between both corporate clients and their
customers, and Mondial Assistance Group and its corporate clients.
The Group’s business-to-business partnerships are far from standard, and propose solutions which are tailor made,
created and developed in tandem with each corporate client
based on the specific and evolving needs of their customers.
This accompaniment, both strategic and geographical,
through the many different phases of a client’s business
development, is a fundamental principle on which all
long-term partnerships are founded. It is in this spirit of
partnership that Mondial Assistance Group looks to build a
durable, successful future for its clients and their customers,
and for all its stakeholders.