Access America 2003 Annual Report Download - page 10

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No situation will ever be too great, complex or unusual for the Group to resolve…
Mondial Assistance Group continually develops diverse and innovative assistance, travel
insurance and service solutions for all kinds of situations, anywhere, anytime.
Ever attentive to socio-economic and cultural trends, as well as to local market specifications,
the Group offers a wide variety of products and services, several of which are listed below
under its different business lines:
Travel insurance and medical assistance
Tailor-made travel insurance packages which include medical assistance and repatriation,
itinerary planning and a crisis help desk available 24/24.
Vehicle assistance and related services
On-the-spot roadside assistance, emergency repair, warranty administration, and telematics
services.
Domestic health services
Tele-assistance services for the elderly, in-home temporary child care, telemedicine services
and health management schemes focusing on solutions for illness prevention and personal
well-being.
Property assistance
Assistance in domestic catastrophes such as floods, fires or electrical damage, home
surveillance and protection, and maintenance schemes for commercial outlets.
CRM and support services
Customer relations management, concierge services, and round-the-clock information call
centres for public inquiries regarding new laws, legislation or other public matters.
International contracts for automobile manufacturers and tourism professionals
Designed according to corporate client specifications, adapted to local country regulations
and market conditions, these international contracts facilitate integrated and cross border
solutions. They also make it possible to coordinate and manage crisis situations thousands
of miles away.
This look at the Group’s business lines and product offers is far from exhaustive. But it
demonstrates the flexibility of Mondial Assistance Group’s solutions, designed to help its
corporate clients and their customers face any situation, simple or complex, anywhere in
the world.
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