United Healthcare 2002 Annual Report Download - page 2

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{1}
CHAIRMAN’S LETTER
or UnitedHealth Group, 2002 was another year of change and positive performance.
The disciplined application of our business principles combined with the competencies
that form the foundation of our businesses continue to manifest themselves in exceptional
operating and financial results. Diversification designed to serve unique populations,
facilitation of health care decisions and interventions, and support of consumers, physicians
and employers with services that address their needs — all contributed to record performance.
Our enterprise had significant impact on advancing health and well-being for the varied
constituencies we serve. We improved the quality, safety and cost-effectiveness of the health
care decisions made by millions of people and thousands of physicians, other care providers
and health care institutions. Our advances helped to increase efficiency and diminish waste
in the administration of health care services. We introduced new products to respond to the
needs of the people, employers and governments who purchase health care services.
Importantly, we contributed to improving the quality of health care for at-risk population
groups, such as the elderly, the poor and those burdened with chronic illness.
Between the health care system that exists today and
the health care system we imagine, there lies significant
opportunity — to make health care services more
accessible for all Americans, to improve the quality of
care, and to help individuals take a more active
role in their own health and well-being.
F