United Healthcare 2001 Annual Report Download - page 19

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BROAD AND EASY ACCESS
UnitedHealthcare provides individuals with simple, convenient access to a broad and diverse
spectrum of fully qualified physicians and health care providers. Products are designed to promote
direct access to the most appropriate care, and the company leverages the aggregate buying power of
more than 16 million individuals to offer these services at fair prices for both health care buyers and
providers of care. UnitedHealthcare strives to help physicians deliver quality care, using a collection
of data-sharing tools to provide physicians with meaningful information they can use to improve the
consistency of their clinical performance.
FACILITATING CARE
UnitedHealthcare employs a spectrum of easy-to-use service tools and capabilities that help people
access the care they need. This includes health information and education services, personal
care facilitation and advocacy services, and pharmacy services.
SIM PLI FIED SERVICE
Web-enabled technology tools help UnitedHealthcare improve and simplify service.
>More than 700,000 households representing 1.4 million individuals are registered with
myuhc.com —the company’s consumer-focused Web portal. Through myuhc.com, individuals
can check their eligibility for benefits, review claim status, order ID cards, locate physicians,
manage flexible spending accounts, order prescriptions and research more than 1,000 health
and well-being topics.
>Internet services for physicians enable them to check benefit eligibility for their patients, submit
claims, and review claim and payment status. As of year-end, office practices representing more than
100,000 physicians were using the Web site. By year-end 2002, an additional 200,000 physicians are
projected to adopt this service.
>Small business brokers can enter the sales process using a Web-based distribution portal.
Approximately 20 percent of new small business accounts are currently sourced through this site.
By year-end 2002, 50 percent of the company’s active small business brokers will use this Web site.
The Health Care Services business segment includes the results of the UnitedHealthcare
and Ovations businesses.
KEY FACTS
PAGE 18 UnitedHealth Group
Health Care Services
UnitedHealthcare
UnitedHealthcare organizes health and well-being services for small and mid-sized employers.
UnitedHealthcare currently serves more than 7.5 million people associated with small business
employers that have two to 50 employees and larger employers with up to 5,000 employees.