United Healthcare 2001 Annual Report Download - page 15

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UnitedHealth Group improves health care by focusing on key performance areas:
>
Improving processes.
Through focused attention to process simplification and the practical
application of advanced technologies, UnitedHealth Group continues to simplify the health care
experience and provide quicker, more efficient service options for customers.
>
Advancing technology.
Over the past three years, UnitedHealth Group has invested more than
$600 million in modernizing systems to strengthen customer interactions.
>
Using knowledge and information.
UnitedHealth Group’s data and information capabilities help
customers, physicians and individual consumers make more informed health care decisions.
These capabilities also help us design better and more innovative products and services.
>
Driving innovation.
UnitedHealth Group continues to build on a tradition of business and product
innovation. UnitedHealth Group is the clear leader in benefit product design, technology-based
solutions, database analytics and services, and administrative services.
>
Operating discipline.
UnitedHealth Group operating disciplines demand accountability and
ownership, align people and assets, and set goals and measure the results. Focused operating
disciplines ensure that maximum value is delivered for every health care dollar spent.
UnitedHealth Group provides a comprehensive and diversified array of health and well-being services
through five operating business segments. Across all of its businesses, UnitedHealth Group advances its
long-standing and fundamental commitment to broad and diverse access to care, choice based on
consumer needs, simplicity in the health care experience, information to drive good decisions and
improve products, help in facilitating and coordinating access to services, and support for patient safety.
UnitedHealth Group
KEY FACTS
[FINANCIAL PERFORMANCE ]
(in millions) 2 0 0 1 2 0 0 0 1 9 9 9
Revenues $23,454 $21,122 $19,562
Earnings From Operations $1,566 $1,200 $943
Operating Margin 6.7 % 5.7 % 4.8 %
Cash Flows From Operating Activities $1,844 $1,521 $1,189
Capital Expenditures $425 $245 $196
Return on Net Assets 30.7 % 25.5 % 19.8 %
Return on Equity124.5 % 19.0 % 14.1 %
1Excludes nonrecurring items in 1999 and 2000, as described in footnotes 1 and 2 at the bottom of page 22.
PAGE 14 UnitedHealth Group