Telus 2013 Annual Report Download - page 3

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CAUTION REGARDING FORWARD-LOOKING STATEMENTS
This document contains forward-looking statements about expected future events and
financial and operating performance of TELUS Corporation. Forward-looking statements
include, but are not limited to, statements relating to annual targets, outlook, updates to
guidance, our multi-year dividend growth program, our multi-year share purchase
programs, and trends. Forward-looking statements are typically identified by the words
assumption, goal, guidance, objective, outlook, strategy, target and other similar
expressions or future or conditional verbs such as aim, anticipate, believe, could, expect,
intend, may, plan, seek, should, strive and will. By their nature, forward-looking
statements are subject to inherent risks and uncertainties, and require us to make
assumptions. There is significant risk that assumptions, predictions and other forward-
looking statements will not prove to be accurate. Readers are cautioned not to place
undue reliance on forward-looking statements as a number of factors could cause future
performance, conditions, actions or events to differ materially from the targets,
expectations, estimates or intentions expressed. Except as required by law, we disclaim
any intention or obligation to update or revise any forward-looking statements, and
reserve the right to change, at any time at our sole discretion, our current practice of
updating annual targets and guidance. Our general outlook and assumptions for 2014
are described in Section 9 of the 2013 Annual MD&A.
Factors that could cause actual performance to differ materially include, but are not
limited to:
 Competition including: continued intense rivalry across all services among
established telecommunications companies, advanced wireless services (AWS)
entrants, cable-TV providers, other communications companies and emerging over-
the-top (OTT) services; active price and brand competition; our ability to continue to
retain customers through an enhanced customer service experience; network access
line (NAL) losses; subscriber additions and retention volumes and associated costs
for wireless, TV and high-speed Internet services; pressures on wireless average
revenue per subscriber unit per month (ARPU) from promotional activity from
competitors and market conditions, flat-rate pricing trends for voice and data,
inclusive long distance plans for voice, and increasing availability of Wi-Fi networks
for data; ability to obtain and offer content across multiple devices on wireless and
TV platforms at a reasonable cost; and competition for wireless spectrum.
 Regulatory approvals and developments including: the federal government’s stated
intention to further increase wireless competition, reduce roaming costs on wireless
networks in Canada and require further unbundling of TV channels; the Competition
Bureau’s recommendation to the Canadian Radio-television and
Telecommunications Commission (CRTC) that it should implement remedies to
provide more favourable roaming access terms to entrant service providers; future
spectrum auctions (including limitations on incumbent wireless providers,
advantages provided to foreign participants and the amount and cost of spectrum
acquired); restrictions on the purchase, sale and transfer of spectrum licences; the
outcome of the CRTC review of mandated wholesale services, including
consideration of mandated competitor access to fibre-to-the-premise facilities;
vertical integration by competitors into broadcast content ownership and timely and
effective enforcement of regulatory safeguards; ongoing monitoring and compliance
with restrictions on non-Canadian ownership of TELUS Common Shares; increased
foreign control of certain AWS entrants; interpretation and application of tower