Telus 2013 Annual Report Download - page 12

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pre- and post-care education and medical records management. In 2013, TELUS had
1,600 team members, of which more than 100 are healthcare professionals, working on our
health activities. TELUS is the number one provider of electronic medical records in Canada.
Over 10,000 Canadian patients with a chronic disease have used our Remote Patient
Monitoring technology. TELUS is a leader in Canada's claims and benefits management
sector, providing drug claims processing to over 12 million Canadians. Our eClaims solution
supports point-of-care claims for more than 80% of the private insurance community across
Canada. TELUS’ Pharma Space®, our platform that enables online prescription renewal,
has registered approximately 170,000 Canadians.
Providing integrated solutions that differentiate TELUS from its competitors
In May 2011, we announced the TELUS Future Friendly® Office suite of products and
services for small and medium businesses (SMB). The suite was built in collaboration
with Cisco and features Cisco Unified Communications technology that is built for
companies with fewer than 100 employees. The Future Friendly Office includes TELUS-
supported Cisco office systems linked to TELUS wireless and wireline network services,
and is available across Canada. In October 2011, we introduced the TELUS Business
Freedom™ bundle of wireless and wireline telecommunication services for SMBs in B.C.
and Alberta. Two flexible packages are offered that include anytime device upgrades
and changes to services, as well as 24/7 technical support and one bill. Business
Anywhere™ is a solution for businesses with mobile employees who need to
communicate outside the office. Business Select™ is a solution for businesses that
primarily operate in a single location or have minimal mobility requirements. In
November 2011, TELUS launched a new self-serve website where SMBs can shop for
wireless services.
In June 2011, we reduced international wireless roaming rates for our customers with
the introduction of Clear and Simple international travel pricing. Separate bundles and
passes are no longer required to access the lower rates, making it easy for our
customers to use wireless services overseas. This was made possible by working with
carriers around the world to negotiate reduced roaming rates.
In November 2012, we stopped charging activation and renewal fees for wireless
subscribers. Partially in place of the activation or renewal fee, we began charging
subscribers $10 if they required a SIM card, which charge was previously included in the
activation or renewal fee. Our clients are now realizing net activation or renewal savings
even when a SIM card is required.
Also in 2012, we introduced TELUS Managed Mobility Services powered by Vox Mobile – a
service offering that manages an enterprise’s mobile infrastructure and devices from
procurement to payment and leverages a growing trend among businesses to adopt “bring
your own device” policies for their employees. TELUS Managed Mobility Services offer
enterprises a series of six individual, yet integrated, service modules that provide an end-to-
end service option for managing wireless devices from multiple carriers on multiple
platforms.
Continuing with our long-standing Clear and Simple approach to wireless pricing and
putting our customers first, we introduced our new two-year TELUS SharePlus plans,
effective July 30, 2013. Research and customer feedback indicated that consumers want
unlimited Canada-wide talk and text, and the capability to share data among family