Qantas 2001 Annual Report Download - page 21

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THE SPIRIT OF AUSTRALIA p19
Senior Licensed Aircraft Maintenance Engineer,
Andy O’Toole (left) and Aircraft Maintenance
Engineer, Neil Weymouth.
Qantas is committed to the highest standards of safety and
operational reliability. The airline is continuing to look at ways of
improving efficiency while maintaining those high standards for
which the airline is renowned.
Highest international standards
In April 2001, Qantas Flight Operations Training gained
accreditation under international standards for Quality Assurance
ISO 9000. The airline’s Engineering and Maintenance facility and
Flight Operations Flight Simulator Centre are also ISO 9000
accredited. This confirms Qantas not only meets the safety criteria
of aviation authorities, but also achieves world standards for
quality, reliability and other factors important to our customers.
Engineering and Maintenance
The airline’s Engineering and Maintenance division is
effectively a multi-million dollar business operation, with more
than 5,700 qualified staff employed at its Sydney and Melbourne
Jetbases, as well as line stations around the world. In addition
to the work carried out on Qantas aircraft, around 11 per cent
of work performed by Engineering and Maintenance is for
customer airlines and air forces around the world.
In the past year, Qantas spent $1.2 billion on engineering and
maintenance for the airline’s fleet. In addition, the engineering
and maintenance divisions and Qantas Defence Services carried
out more than $150 million worth of external client work for
commercial and defence customers.