Qantas 2001 Annual Report Download - page 16

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p14 QANTAS ANNUAL REPORT 2001
Qantas flies about 22 million customers on its international and
domestic networks each year and our airline’s reputation for
excellence in customer service, built over decades, is critical
to Qantas’ overall success.
Over the past year, initiatives included:
International Inflight Entertainment
A $300 million Total Entertainment inflight system is being
installed progressively on the Qantas international fleet of Boeing
747-400 aircraft. This enormous task is due to be completed by
late 2002.
The system offers in-seat personal telephones, video games and
16 audio channels in all classes plus:
•individual seat-back video screens in Economy Class with
12 movie and television channels;
•larger screens with touch control in Business Class with
18 movie and television channels;
•larger screens with touch control in First Class with 18 movie
and television channels and personal video players with a
video library offering 50 film titles; and
•
in-seat power for personal computers in Business and First Class.
Fresher Domestic Food and Service
More than 13 million customers fly with Qantas on its domestic
and regional services each year and Qantas has enhanced its
domestic product in two important ways:
•the Cityflyer express service between Sydney and Melbourne
was launched in July 2001, offering flights every 30 minutes
from Monday to Friday and a range of dedicated services to
streamline the airport process for business travellers; and
Customer Service
IN AN INCREASINGLY COMPETITIVE GLOBAL
AVIATION INDUSTRY, QANTAS IS CONTINUALLY
IMPROVING THE RANGE OF PRODUCTS AND
SERVICES IT OFFERS TO CUSTOMERS.