Pentax 2015 Annual Report Download - page 17

advanced IT system. As to the IT system, the skilled local IT team is highly
responsive to a variety of detailed requirements from customers and to
ongoing manufacturing process improvements. In addition, the HOLT customer
service team regularly surveys customers to monitor and further improve
customer satisfaction.
To satisfy the lead time requested by customers is very important for eye
glasses business, and HOLT’s location in Thailand is a big advantage in
reducing delivery times. In the case of shipment to Japan, HOLT ships by
overnight flight and the products arrive at airports in the Tokyo and Kansai
regions early the next morning. From Bangkok’s international airport HOLT
ships products to some 40 destinations around the world.
HOLT’s high-quality operation has been well supported by the expertise,
passion, and diligence of its employees. Since its founding in 1974, HOLT has
been developing local staff talent by providing training and career advancement opportunities. Localization of management has
progressed via close day-to-day collaboration between Thai and Japanese team members. In fact, most key positions at HOLT are
handled by local team members. Each employee of HOLT from management to operator in the production process is engaged in his
or her job emphasizing high quality and quick delivery to assure excellent service for customers.
Overcoming the Flood: Teamwork to Keep Moving Forward
The natural disaster of the October 2011 Thailand floods devastated HOLT’s facilities, completely flooding the Ayutthaya plant and
damaging almost all of the equipment. First, HOLT team members quickly evaluated how to continue to support our customers going
forward and worked hard to reestablish production, shifting the production function to various regions by dispatching skilled
production staff and closely cooperating with the global HOYA organization as well as outside production machine vendors. As a
result, HOLT was able to fully restart operations as early as April 2012. Diligence and passion of HOLT’s staff and cooperation with
regions were the key to recover the production within only six months.
HOLT continues to play a leading role in Vision Care, closely coordinating with affiliated factories and laboratories around the world
and supporting ongoing improvements in quality and service going forward.
To meet the quality standards requested by customers and required by local
regulations, HOLT has implemented a total quality control system and an
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