PNC Bank 2003 Annual Report Download - page 9

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q+a
with Chairman and Chief Executive Officer Jim Rohr,
President Joe Guyaux and Vice Chairman and Chief Financial Officer Bill Demchak
Are you satisfied with your
current business mix?
ROHR: We like our business mix.
It provides us with a diverse revenue
stream, and in many ways the business-
es complement each other.
Take PFPC, for example. It pro-
vides accounting and administration
processing for BlackRock funds. At the
same time, our treasury management
group sweeps more than $5 billion in
deposits monthly to BlackRock money
market funds on behalf of our clients.
Our banking businesses also pro-
vide us with many cross-sell opportuni-
ties. Relationship managers from our
corporate and business banking seg-
ments regularly refer prospects to PNC
Advisors — and vice versa.
With that said, we have room
for improvement. We have asked our
entire team to intensify their cross-
business revenue and efficiency efforts.
How will PNC differentiate and
grow its banking businesses in
this dynamic financial services
environment?
GUYAUX: Both large and small finan-
cial services companies have to acquire,
grow and retain profitable customer
relationships to be successful. Our banking
businesses are positioned to do just that.
In addition to our outstanding
traditional products and services, Regional
Community Banking has developed alterna-
tive channels, such as Workplace Banking,
University Banking and our Chairman’s
7