PNC Bank 2003 Annual Report Download - page 24

employ
What does it take to create a winning organization?
Building a diverse team of indi-
viduals who are guided by the same
vision and values. Providing them
with the tools and support to achieve
the mission. And rewarding and
celebrating individual and team
successes each step of the way.
That’s PNC.
Our deep commitment to our
seven core values — customer
focus, performance, teamwork,
respect, integrity, diversity and
quality of life — is brought to life
in myriad ways.
We empower our employees
to excel. In 2003, we invested more
than $4 million in personal and profes-
sional employee development through
our tuition reimbursement and leader-
ship training programs.
At work, employees use the
skills they learn to improve customer
service, enhance productivity,
and grow PNC — no matter their
position. In fact, over 80% of non-
sales employees have referred new
business since 2002.
In the community, the results
are just as significant. PNC employees
have contributed over one million hours
of volunteer service to a wide range of
organizations over the past few years.
In addition, as part of PNC Grow
Up Great, our $100 million school
readiness program, our team has com-
mitted to volunteering one million
hours over the next decade specifically
to pre-school causes.
A powerful team of 23,000, employees are the lifeblood
of PNC. They have created a culture centered around
our customers and defined by performance. We
deeply value their contributions, and empower them
to achieve the highest levels of excellence.
22
more for our