PACCAR 2009 Annual Report Download - page 24

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INFORMATION TECHNOLOGY DIVISION
PACCAR’s Information Technology Division (ITD) is an industry leader in the innovative
application of software and hardware technologies. ITD enhances the quality of all
PACCAR operations and electronically integrates dealers, suppliers and customers.
For the sixth consecutive year, ITD was recognized by the prestigious Information Week magazine as a leading
innovator of cost-effective information technologies. PACCAR was recognized for integrating order processing
and dealer business systems to double the speed of electronic transactions for sales and production.
ITD’s 639 employees collaborate with PACCAR divisions to use technology to enhance manufacturing, financial
services and engineering design. This year ITD partnered with the PACCAR Engine Company to design and
implement the operating framework for the logistics and manufacturing automation utilized in PACCAR’s
Columbus, Mississippi, engine facility.
ITD, Kenworth and Peterbilt developed and introduced the Electronic Service Analyst (ESA 3.0) for vehicle
performance evaluation and remote service analysis. New features include Bluetooth wireless communication,
vehicle parametric programming and diagnostic monitoring.

One of the most innovative information technology organizations in the world, PACCAR ITD partners with leading-edge hardware and
software companies to enhance PACCAR’s competitiveness, manufacturing efficiency, product quality, customer service and profitability.