PACCAR 2009 Annual Report Download - page 19

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PACCAR PARTS
PACCAR Parts achieved record market share in 2009, delivering 1.2 million parts
shipments worldwide to over 1,900 Kenworth, Peterbilt and DAF dealer locations.
PACCAR Parts successfully launched the TRP brand in North America. TRP consolidates seven brands under
a single aftermarket brand focused on servicing the needs of commercial vehicles. Customers are rewarded with
high quality, cost-effective choices for everyday repair and maintenance parts.
There are 300,000 registered PACCAR customers enjoying the advantages of monthly parts and service
programs by using loyalty cards in North America, Europe and Australia. The Peterbilt Preferred, Kenworth
Privileges and DAF “MAX” loyalty cards celebrated their one millionth customer redemption in 2009. Loyalty
card retail sales tripled in 2009 versus 2008.
PACCAR Parts launched an enhanced fleet service program in 2009 that provides guaranteed national pricing,
customized reporting and centralized billing for fleet customers through Kenworth PremierCare and Peterbilt
TruckCare services.
The PACCAR Call Center (PCC) in North America celebrated ten years of roadside service — enabling
professional drivers to return to operation quickly and reliably. PCC offers 24/7 roadside support throughout
North America and Europe, managing 1.6 million calls annually.
6
PACCAR Parts’ global operations employ state-of-the-art technologies — wireless voice recognition, integrated logistic systems and
tablet PCs — and cutting-edge dealer inventory management tools to support aftermarket customers.