PACCAR 2009 Annual Report Download - page 14

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KENWORTH TRUCK COMPANY
Kenworth achieved the highest ranking in the J.D. Power and Associates 2009 Heavy
Duty Truck Customer Satisfaction StudySM among Class 8 truck owners in the Over the
Road and Pickup and Delivery segments and in Dealer Service.*
Kenworth, “The World’s Best®,” has earned the J.D. Power customer satisfaction Over the Road award for
five consecutive years and captured an industry-leading 16 customer satisfaction awards since 2003.
Kenworth Chillicothe celebrated its 35th anniversary in 2009. One of the most technologically advanced
truck plants in the industry, the Chillicothe facility has produced more than 330,000 Kenworth trucks since it
opened in 1974. Kenworth Chillicothe enhanced its robotic paint line in 2009.
Kenworth Renton installed a modified production line to build off-highway vehicles
to improve efficiency and quality.
Kenworth became the first truck manufacturer to be honored with the prestigious
Clean Air Excellence award presented by the U.S. Environmental Protection Agency
(EPA). Kenworth was recognized for its diesel-electric hybrids that offer up to 30%
better fuel economy; its T800 trucks powered by liquefied natural gas (LNG) that
help reduce greenhouse gas emissions by 20%; and its Clean Power option that
improves fleet fuel efficiency by 8%.
Kenworth expanded its product range with the launch of two exceptionally
versatile models in new market segments. The T440, powered by the PACCAR PX-8
engine, offers excellent productivity and fuel efficiency to regional delivery and
vocational customers. The T470 delivers Kenworth durability and performance to
snowplow, winch and other municipal work truck applications. In addition,
Kenworth introduced new features to enhance driver comfort and productivity. A 38-inch AeroCab® sleeper
was added for the off-highway Kenworth C500, and an in-cab workstation, already popular in medium duty
products, is now available for Class 8 models.
Kenworth achieved record medium duty retail market share in 2009 of 8.0% due to the superior quality, ease
of handling and reliability of the Class 6 KW T270 and Class 7 KW T370 models.
Kenworth manufacturing facilities in Chillicothe, Ohio, and Renton, Washington, unveiled new PACCAR
Technology Centers, which provide visitors with hands-on displays featuring Kenworth trucks, support services
and technology. These interactive exhibits present PACCAR engines, technology demonstrations and information
on PACCAR Financial, PacLease, PACCAR Parts, PACCAR Winch and Dynacraft.
Kenworth dealers increased the number of service locations to 302 in the U.S. and Canada.

The T660 AeroCab AERODYNE is Kenworth’s most aerodynamic model, unsurpassed for fuel-squeezing
economy and long-haul luxury. The introduction of the PACCAR MX engine in Kenworth vehicles in
summer 2010 will enhance Kenworth’s industry-leading performance.
* Kenworth received the highest numerical score among pickup & delivery and over-the-road Class 8 trucks and heavy duty truck dealer service among heavy duty truck manufacturers
in the proprietary J.D. Power and Associates 2009 Heavy Duty Truck Customer Satisfaction StudySM. Study based on 2,492 total responses measuring 4 (over-the-road), 5 (pickup
& delivery) and 8 (dealer service) manufacturers and measures opinions of principal maintainers. Proprietary study results are based on experiences and perceptions of consumers
surveyed in February-March 2009. www.jdpower.com