Experian 2014 Annual Report Download - page 59
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55
Debt repayment is a major issue in Brazil. Every year approximately 120 million debt
notification letters are sent to consumers. Even so, research shows that 58% of Brazil’s
consumers claim not to know about their unpaid debts. This means many receive an
adverse credit rating, preventing them from accessing financial services in the future.
Serasa Experian has committed to reversing this trend.
This year, we’ve invested in a new service for consumers, supported by our funding
programme for social innovation. Experian’s debt recovery portal (Limpe Nome) is
an online ‘one-stop shop’, free to consumers, enabling them to easily access their
debt records and set up more achievable repayment terms. The portal puts millions
of consumers back in control, allowing them to deal directly with lenders in a private
and secure environment. Approximately 70% of users successfully negotiate debt
settlements. Our goal is for five million consumers to be registered on the portal by
March 2015.
‘Limpe Nome’ debt recovery portal, Brazil
Case study
55
Strategic report • Our corporate responsibilities
Research shows that 58% of
Brazil’s consumers claim not to
know about their unpaid debts.