DHL 1999 Annual Report Download - page 77

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86
This change within the framework of the Postbank
organization’s development is following a similar
approach to that used in the retail business. Initially,
products with obvious value for the relevant target
group are to be developed as the market demands.Prod-
ucts and services will be provided as easily, quickly and
cost-effectively as possible.
Payment service streamlined
To offer even more value to customers and enhance our
own cost-effectiveness, we have optimized processes
and infrastructure in our traditionally strong Payment
Transactions business segment.
Hence,we have concentrated our domestic and interna-
tional payment transactions, in order to achieve syner-
gies and minimize the time required to process and
manage customer orders. We have also eliminated
unnecessary interfaces. In the period of only ten
months,we reduced the number of locations involved in
national payment services from fourteen to five, thereby
considerably increasing cost-effectiveness. In addition,
we have concentrated all international payment trans-
actions in our Saarbrücken location. This has consid-
erably shortened processing times.
Active loan management implemented
To expand our loan business, we require active loan
management. We have initiated implementation and
introduced customer-specific risk measurement proce-
dures.Postbank’s future credit-risk management system
will control risks on both the individual loan and
portfolio levels. The commercial scoring and rating
procedures introduced on the individual loan level will
support our lending operations by enhancing early
identification of credit risks and thus minimizing
defaults on loans.
Great demand for social security service package
The pensions service plays a special role within the cor-
porate division. Deutsche Post World Net offers a com-
prehensive social security services package to all pen-
sion-paying institutions,including those responsible for
company old-age pensions. Last year, the pensions
service processed a total of some 274 million pension
payments, with a total volume of EUR 174 billion, on a
trust basis. The customers included the statutory
pension and accident insurance authority as well as
various organizations that pay company pensions.
Outlook
As early as in summer 2000, our own direct brokerage
company, “Postbank EasyTrade AG”, will bring an
attractive range of products and services to the market.
It will respond to the growing demand for capital
market securities (stocks,bonds,etc.).
By making it possible to order stocks and marketable
securities cost-effectively by phone or online, Postbank
will soon offer its customers all the services of a very
convenient key relationship bank, including direct
banking services. Securities business is also being
added to the retail outlets.
An important, strategic goal for the current financial
year is to integrate DSL Bank. It provides Postbank with
comprehensive know-how in the issue of marketable
securities and building loans.With DSL Bank, we will
be able to achieve our ambitious growth goals in build-
ing loans.In addition, the merger will provide a healthy
balance between lending and deposit operations.
Enhanced consultation services, especially in the cor-
porate customer segment, and improved sales culture,
are additional important aims. In our retail outlets,