Caterpillar 2011 Annual Report Download - page 38

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Customer & Dealer Support 38
WHAT THE WORLD NEEDS | 2011 YEAR IN REVIEW
Chairman’s
Message
Construction
Industries
Customer &
Dealer Support
Financial Products &
Corporate Services
The Caterpillar
Foundation Leadership Performance
Resource
Industries
Energy &
Power Systems
Key Metrics
Most Cat® dealers are independently
owned, locally operated businesses
and benefit from strong, long-standing
customer relationships.
Cat® dealer employees share our commitment
to customers and ensure maximum business
value from our products and services.
Our vast dealer network offers comprehensive
solutions for customers worldwide.
Customer & Dealer Support
135.7
2009
126.7
2010
141.3
2 011
121.4
2007
131.8
2008
CAT® DEALER EMPLOYEES
(in thousands)
$15.7
2009
$17.7
2010
$18.9
2 011
$14.2
2007
$16.5
2008
CAT® DEALER NET WORTH
(in billions of dollars)
178
2009
188
2010
191
2 011
181
2007
180
2008
GLOBAL CAT® DEALERS