Caterpillar 2011 Annual Report Download - page 37

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Customer & Dealer Support 37
WHAT THE WORLD NEEDS | 2011 YEAR IN REVIEW
Chairman’s
Message
Construction
Industries
Customer &
Dealer Support
Financial Products &
Corporate Services
The Caterpillar
Foundation Leadership Performance
Resource
Industries
Energy &
Power Systems
Business Expansion Announcements
• Cat Logistics announced construction of a new parts distribution center in California
and a new facility in Spokane, Wash., that will be four times the size of an existing facility.
• Cat Reman expanded its remanufacturing facility in West Fargo, N.D., to help meet
the strong demand for remanufactured drivetrain components for large off-highway
trucks and other mining equipment. Cat Reman also opened its new remanufacturing
facility in Singapore, which will serve as the regional source for remanufactured major
components for large off-highway trucks and other mining equipment.
• Caterpillar and Vestas Wind Systems, the world’s leading wind turbine manufacturer,
reached a 10-year, global agreement to remanufacture wind turbine components.
• Caterpillar launched CaterpillarUniversity.com, a new online learning platform for all
Cat® machine and engine customers, to provide online instruction in the areas of
safety, operator training and service.
• Caterpillar Safety Services acquired CoreMedia, a safety management consulting
company that specializes in helping businesses attain zero-incident safety performance
for customers across a variety of industries.
• The Cat Rental Store™ launched CatRentalStore.com to help support customers’
rental needs, including store locator, equipment rental requests and pricing.
• New smartphone apps were launched to provide customers with easy and quick
access to Cat® product information such as rental equipment details, used equipment
inventory and new machine specifications.
2011
Highlights
Customer & Dealer Support