Bank of Montreal 2013 Annual Report Download - page 9

Download and view the complete annual report

Please find page 9 of the 2013 Bank of Montreal annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 183

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183

14 BMO Financial Group 196th Annual Report 2013 BMO Financial Group 196th Annual Report 2013 15
- ’
It starts with respecting
people’s intelligence.
Proposing plans that reflect
how they think.
Always looking for ways
to do things better.
Customers expect us to be
as insightful as they are in
deciding what really matters.
It’s about
great minds
thinking alike,
learning from
one another.
Mike Bonner, Regional VP, Commercial Banking and Shaun
Muldoon, co owner of Muldoon s Own Authentic Coffee in
Mississauga, ON, share the belief that successful businesses
are built on strong customer relationships.
Funds leader
Sales of BMO Mutual Funds in Canada increased by a
record 38% in 2013, well above the industry growth rate.
Our deep understanding of customers’ investment goals
has also fuelled BMO’s leadership in exchange traded funds
(ETFs). Since launching our ETF business in 2009, we’ve
achieved a #2 share in Canada, with 20% of the market.
14 BMO Financial Group 196th Annual Report 2013
Satisfi ed customers
We make it a priority to know how customers feel about us.
This year, BMO ranked second amongst the big fiv e retail banks
in the J.D. Power 2013 Canadian Retail Banking Customer
Satisfaction StudySM. We believe that’s an indicator that we are
doing good work.
BMO Financial Group 196th Annual Report 2013 15
ASTD BEST Award
In 2013, BMO was one of only three North American banks
honoured with a BEST Award by the American Society for
Training and Development (ASTD) for global leadership in
employee learning. The award underlines our commitment to
developing talent and nurturing great minds who can connect
with customers and help them succeed.