Bank of Montreal 2013 Annual Report Download - page 181

Where to Find More Information
Corporate Governance
Our website provides information on our
corporate governance practices, including our
code of conduct, FirstPrinciples, our Director
Independence Standards and our board
mandate and committee charters.
www.bmo.com/corporategovernance
Management Proxy Circular
Our management proxy circular contains
information on our directors, board committee
reports and a detailed discussion of our corporate
governance practices. It will be published in
March 2014 and will be available on our website.
www.bmo.com/corporategovernance
New York Stock Exchange
Governance Requirements
A summary of the significant ways in which
our corporate governance practices differ
from the corporate governance practices
required to be followed by U.S. domestic
companies under New York Stock Exchange
Listing Standards is posted on our website.
www.bmo.com/corporategovernance
Sustainability Performance
BMO’s Environmental, Social and Governance
Report and Public Accountability Statement
(ESG Report/PAS) outlines how we manage the
environmental, social and governance impacts
of our business while creating value for our
many stakeholders. We use the Global Reporting
Initiative (GRI) as a framework for reporting
on our sustainability performance. This report
is available on our website.
www.bmo.com/esg-pas-report
Corporate Responsibility
BMO’s Corporate Responsibility Report, a
companion piece to the ESG Report/PAS,
illustrates the way we conduct our business,
what we stand for and the commitments we’ve
made to our customers and the communities
where we operate. This report and additional
information are available on our website.
www.bmo.com/corporateresponsibility
Have Your Say
If you have a question you would like to ask
at our annual meeting of shareholders, you
can submit your question in person or during
the webcast. You can also submit a question to
the board by writing to the Corporate Secretary
at Corporate Secretary’s Office, 21st Floor,
1 First Canadian Place, Toronto, ON M5X 1A1,
or emailing corp.secr[email protected]om.
192 BMO Financial Group 196th Annual Report 2013
Shareholders
Contact our Transfer Agent and Registrar for:
• Dividend information
• Change in share registration or address
• Lost certificates
• Estate transfers
• Duplicate mailings
• Direct registration
Computershare Trust Company of Canada
100 University Avenue, 9th Floor, Toronto, ON M5J 2Y1
Email: [e-mail]
www.computershare.com/investor
Canada and the United States
Call: 1-800-340-5021 Fax: [phone]
International
Call: 514-982-7800 Fax: [phone]
Computershare Trust Company, N.A.
Co-Transfer Agent (U.S.)
Online filing information:
BMO filings in Canada
Canadian Securities Administrators
www.sedar.com
BMO filings in the United States
Securities and Exchange Commission
www.sec.gov/edgar.shtml
For all other shareholder inquiries:
Shareholder Services
BMO Financial Group
Corporate Secretary’s Office
21st Floor, 1 First Canadian Place
Toronto, ON M5X 1A1
Email: corp[email protected]om
Call: 416-867-6785 Fax: [phone]
Employees
For information on BMO’s Employee Share
Ownership Plan:
Call: 1-877-266-6789
General
To obtain printed copies of the annual report
or make inquiries about company news
and initiatives:
Corporate Communications Department
BMO Financial Group
28th Floor, 1 First Canadian Place
Toronto, ON M5X 1A1
On peut obtenir sur demande
un exemplaire en français.
www.bmo.com
Customers
For assistance with your investment portfolio
or other financial needs:
BMO Bank of Montreal
English and French: 1-877-225-5266
Cantonese and Mandarin: 1-800-665-8800
Outside Canada and the continental United States:
416-286-9992
TTY service for hearing impaired customers:
1-866-889-0889
www.bmo.com
BMO InvestorLine: 1-888-776-6886
www.bmoinvestorline.com
BMO Harris Bank
United States: 1-888-340-2265
Outside the United States: 1-847-238-2265
www.harrisbank.com
BMO Nesbitt Burns: 416-359-4000
www.bmonesbittburns.com
Institutional Investors
and Research Analysts
To obtain additional financial information:
Head, Investor Relations
BMO Financial Group
18th Floor, 1 First Canadian Place
Toronto, ON M5X 1A1
Email: investor[email protected]om
Call: 416-867-6656 Fax: [phone]
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BMO, BMO and the M-bar roundel symbol, BMO Financial Group, BMO Capital Markets, BMO Global Asset
Management, BMO Harris Bank, BMO Harris Financial Advisors, AdviceDirect, InvestorLine, Making Money
Make Sense, Nesbitt Burns, M&I
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