Bank of Montreal 2013 Annual Report Download - page 7

BMO Financial Group 196th Annual Report 2013
CHIEF EXECUTIVE OFFICER’S MESSAGE
Deeper insights will make us even more effective in
attracting new customers, assessing risk, and tailoring
and cross-selling products and services.
• Continuing to build a strong, differentiated brand. As we
extend a consistent identity and message throughout our
expanded footprint, we reinforce existing relationships
while fostering new ones. Across North America, millions
of prospective customers are learning what BMO stands
for – and why we stand out.
We’re sharpening our
understanding of what
customers are looking
for, how they want to
do business with us and,
most importantly, why
they need our help.
In embracing a future where constructive change is certain,
we also recognize what’s not certain is how customers will
respond to the contradictions of the coming decade. As people
seek greater transparency and connectivity, their desire for
security and privacy creates an opposite impulse. What we do
know is that individuals and companies bring their business
to our bank because of the trust built by our brand – our
commitment to help them make better decisions with better
information and have confidence in the decisions they make.
The power of expectations
The opportunity before us is to take everything BMO has been
doing well, and do it better than ever. By ensuring the quality
of what we provide, and by simplifying and accelerating how
we deliver it, we can focus on why people choose to make us
their financial partner. This is the next step in the realization of
BMO’s brand promise. As customers see that we’re making their
lives easier and helping them have confidence in their financial
futures, we forge stronger, mutually rewarding relationships –
which grow our customer base and increase market share.
And as the value we deliver to customers continues to rise,
the value we deliver to shareholders grows as well.
The new climate of heightened expectations is redefining
incremental change. In banking, the impact promises to be
dramatic, even disruptive – and, for those who are ready to
take full advantage, highly rewarding. By embracing change,
we can influence its pace and help guide its course. Rather than
wait to see where the market is going, BMO will be ahead of it,
leading through innovation, supported by unrivalled customer
loyalty and grounded in a long history of trust – trust that
we’ve earned by always living up to expectations.
William A. Downe
Chief Executive Officer, BMO Financial Group
Strong Momentum in
Revenue Growth
(Canadian $ in billions)
9.3
16.3
10-year CAGR 6%
04 05 06 07 08 09 10 11 12 13
2010 and prior period information based on CGAAP.
Ten-year CAGR based on CGAAP in 2003 and on IFRS in 2013.
10 BMO Financial Group 196th Annual Report 2013
Senior Leadership Team
From left to right:
Jean-Michel Arès
Chief Technology & Operations Officer,
BMO Financial Group
Barbara Muir
Corporate Secretary,
BMO Financial Group
Thomas V. Milroy
Group Head,
BMO Capital Markets
Frank Techar
Chief Operating Officer,
BMO Financial Group
Richard Rudderham
Chief Human Resources Officer,
BMO Financial Group
Joanna Rotenberg
Chief Marketing Officer and Head of Strategy,
BMO Financial Group
Mark F. Furlong
Group Head, U.S. Personal and Commercial
Banking and Chief Executive Officer,
BMO Harris Bank N.A.
Thomas E. Flynn
Chief Financial Officer,
BMO Financial Group
William Downe
Chief Executive Officer,
BMO Financial Group
Simon A. Fish
General Counsel,
BMO Financial Group
Surjit Rajpal
Chief Risk Officer,
BMO Financial Group
Gilles G. Ouellette
Group Head,
Wealth Management
Carol Neal
Chief Auditor,
BMO Financial Group
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