Anthem Blue Cross 2011 Annual Report Download - page 3

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Innovating for a healthier tomorrow
2011 ANNUAL REPORT
2
CareMore Patient Centered Care Member Health Index
We know strong doctor-patient relationships can prevent illness and improve patient health.
So we are significantly increasing our support of primary care physicians and the health of
their patients. This innovative approach builds on the success of our patient centered medi-
cal home (PCMH) programs across the country, which increase payments to primary care
physicians who commit to expanding access to their patients, coordinating their care, and
being accountable for their overall health and quality of care.
Over the first two years, our PCMH program in Colorado decreased hospital admissions by
18 percent and reduced emergency room visits by 15 percent.
Our similar accountable care organization (ACO) partnership with Dartmouth-Hitchcock med-
ical center reduced hospital admissions and emergency room visits, and lowered medical
costs even more than expected.
These programs demonstrate that by rewarding doctors for improving members’ health
rather than simply providing more services, we can help improve the way health care is
delivered, leading to better coordination among care teams and better outcomes for
members.
Innovating for healthier people
HEALTHIER PEOPLE
Creating a healthier tomorrow begins by investing in the
lives of the people we serve. WellPoint is changing how
care is provided to our affiliated health plan members
and empowering physicians to strengthen relationships
with members to improve their health.