Anthem Blue Cross 2011 Annual Report Download - page 13

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Innovating for a healthier tomorrow
2011 ANNUAL REPORT
12
• Healthier System: A healthy health care system is one that delivers convenient
access to affordable, high-quality care to consumers. However, more than a decade
of research has shown that patients receive the recommended care only about
55 percent of the time. We are committed to being a change leader and to improv-
ing health outcomes for our members through innovative new programs. For exam-
ple, our Patient Safety First collaboration is designed to improve the consistency
and quality of health care and save lives by reducing avoidable medical errors. In
addition, we are working with IBM to deploy the first commercial application in any
industry of its Watson technology. We are using Watson internally to support our
nurses and clinical associates, and also teaming with physicians to help them make
informed health care decisions in the field of oncology.
As we continue to innovate, invest, and expand, we will not lose sight of who we are. Most
importantly, we will not lose sight of our members. They are the reason we exist, and we
are dedicated to making the health care system work for them.
That’s why we’ve included member health as an accountability measure for each of our
associates. And we’ve achieved results: steady improvement in member health in the five
years since we instituted our Member Health Index.
I would also like to say a word of thanks to our more than 36,000 associates. Looking back
at last year, I am extraordinarily proud of the people of WellPoint. I believe that it is in the
most challenging times that you learn what people are really made of, and last year was not
without its challenges. But our associates worked harder than ever and performed admirably
for our members and for our company. Their dedication, work ethic, and commitment to
serving our customers are key reasons I believe we will succeed this year and beyond.
Thank you for your confidence in our company.
Sincerely,
Angela F. Braly
Chair, President and CEO
83.2% 85.1%
Benefit Expense Ratio
2010 2011
Innovating for a healthier tomorrow
A LETTER FROM THE CEO
Angela F. Braly
Chair, President and CEO