Anthem Blue Cross 2011 Annual Report Download

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Innovating for a
healthier tomorrow
2011 ANNUAL REPORT
HEALTHIER PEOPLE HEALTHIER SYSTEM HEALTHIER CUSTOMERS

Table of contents

  • Page 1
    Innovating for a healthier tomorrow 2011 ANNUAL REPORT HEALTHIER PEOPLE HEALTHIER SYSTEM HEALTHIER CUSTOMERS

  • Page 2
    ... our members through inpatient, outpatient, and skilled nursing care. This non-traditional approach prevents costly complications and helps seniors live more healthy and rewarding lives. Compared to the national average, CareMore's hospitalization rates are 24 percent lower, hospital stays are...

  • Page 3
    ... care organization (ACO) partnership with Dartmouth-Hitchcock medical center reduced hospital admissions and emergency room visits, and lowered medical costs even more than expected. These programs demonstrate that by rewarding doctors for improving members' health rather than simply providing...

  • Page 4
    ... measures 32 key health indicators such as cancer screenings, vaccination rates, preventable hospital admissions and emergency room visits. The Index helps us understand whether our health plan members are getting the right preventive care-like flu vaccines, colonoscopies and mammograms-and whether...

  • Page 5
    ... IBM Watson We know it takes dedication and strong collaborations to make big-picture improvements to the health care system. Our partnership with the National Health Foundation and three regional hospital associations is instrumental in finding ways to improve patient safety. The Patient Safety...

  • Page 6
    ... with physician and hospital partners and the public and private sectors to develop new approaches for rewarding care that help our members live healthier, more rewarding lives. For example, our award-winning Quality-In-Sights® Hospital Incentive Program now ties increases in hospital payments to...

  • Page 7
    ... efficiencies in the health care industry. Our immediate focus is to help doctors identify the best treatment options for cancer patients. That's why we are partnering with some of the nation's top cancer research facilities, treatment centers, and physicians. 2011 ANNUAL REPORT Innovating for...

  • Page 8
    ... Comparison tool, which now provides our customers with detailed cost information for 102 common medical procedures, available through our online provider finder. Armed with the information they need to make informed health care decisions, our affiliated health plan members can now easily find...

  • Page 9
    ...customer care, claims processing and all services from their home Blue plan-but now have access to other participating Blue plans' dental networks nationwide. For large multi-state and national employers, this means one competitive dental health care solution for all of their employees. 2011 ANNUAL...

  • Page 10
    ...focus on cost transparency, flexibility and affordability to ensure benefit plans work for employers and employees alike. Innovating for healthier customers Bloom Health Transparency Tools Dental GRID When it comes to choosing health care benefits, employers want choice and flexibility. They want...

  • Page 11
    ... to pricing and membership selection issues in certain markets, and our State Sponsored business fell short in part due to retroactive regulatory actions. We have taken steps to address the problems we saw with these businesses and expect to see improved financial performance from them in 2012. Our...

  • Page 12
    ...national network of dentists in all 50 states starting in 2012. The breadth and strength of this network provides the game-changing products and competitive pricing that our customers have been asking for. Selling, General and Administrative Expense Ratio 15.1% 14.1% 2010 2011 2011 ANNUAL REPORT...

  • Page 13
    ...the first commercial application in any industry of its Watson technology. We are using Watson internally to support our nurses and clinical associates, and also teaming with physicians to help them make informed health care decisions in the field of oncology. As we continue to innovate, invest, and...

  • Page 14
    F inancial and Membership Highlights 2011 ANNUAL REPORT Innovating for a healthier tomorrow 13

  • Page 15
    Financial and Membership Highlights continued 2011 ANNUAL REPORT Innovating for a healthier tomorrow 14

  • Page 16
    Consolidated Balance Sheets 2011 ANNUAL REPORT Innovating for a healthier tomorrow 15

  • Page 17
    Consolidated Balance Sheets continued 2011 ANNUAL REPORT Innovating for a healthier tomorrow 16

  • Page 18
    Consolidated Statements of Income 2011 ANNUAL REPORT Innovating for a healthier tomorrow 17

  • Page 19
    Consolidated Statements of Income continued 2011 ANNUAL REPORT Innovating for a healthier tomorrow 18

  • Page 20
    Consolidated Statements of Cash Flows 2011 ANNUAL REPORT Innovating for a healthier tomorrow 19

  • Page 21
    Consolidated Statements of Cash Flows continued 2011 ANNUAL REPORT Innovating for a healthier tomorrow 20

  • Page 22
    WellPoint at a Glance: Key Metrics BLUE LICENSED SUBSIDIARIES 2011 ANNUAL REPORT Innovating for a healthier tomorrow 21

  • Page 23
    ...: Customer Base Medical Members Blue Cross and/or Blue Cross Shield Licensees* California Colorado Connecticut Georgia Indiana Kentucky Maine Missouri Nevada New Hampshire New York Ohio Virginia Wisconsin * Service areas include these states and/or portions of these states 2011 ANNUAL REPORT...

  • Page 24
    ... 40% 14% 45% 22% Blue Cross and/or Blue Cross Shield Licensees* California Colorado Connecticut Georgia Indiana Kentucky Maine Missouri Nevada New Hampshire New York Ohio Virginia Wisconsin * Service areas include these states and/or portions of these states 60% 2011 ANNUAL REPORT Innovating for...

  • Page 25
    ... its Healthy Generations grant program, the WellPoint Foundation works to identify and address the public health issues most in need of attention. Increasingly, its efforts are focused on the serious health problems caused by inactive lifestyles and skyrocketing rates of childhood obesity. In 2011...

  • Page 26
    ... associates in the communities they serve. Each spring WellPoint associates, along with their friends and family members, donate their time to local projects through the company's annual Community Service Day. The 2011 effort took place at more than 160 sites across the United States. Organizations...

  • Page 27
    ...in creating a culture in which individual ideas, perspectives and experiences are valued and respected. WellPoint associates are better able to help us achieve our mission because they reflect the diversity of our employers, members, physicians, suppliers and shareholders, as well as the communities...

  • Page 28
    ... Blue Cross and Blue Shield Association, WellPoint serves members as the Blue Cross licensee for California; the Blue Cross and Blue Shield licensee for Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri (excluding 30 counties in the Kansas City area), Nevada, New Hampshire, New York...

  • Page 29
    ... F. Kennedy School of Government Harvard University Robert L. Dixon, Jr. 1, 5 Senior Vice President & Chief Information Officer PepsiCo Julie A. Hill 1, 3, 4* Owner of The Hill Company Warren Y. Jobe Former Senior Vice President Southern Company 1, 4 2011 ANNUAL REPORT Innovating for a healthier...

  • Page 30
    Executive Leadership Team Angela F. Braly Chair, President and CEO Lori Beer Executive Vice President, Enterprise Business Services Randy L. Brown Executive Vice President and Chief Human Resources Officer John Cannon Executive Vice President, General Counsel, Corporate Secretary and Chief Public ...

  • Page 31
    ... Time. Written correspondence can be sent to: WellPoint Shareholder Services c/o Computershare Trust Company, N.A. P.O. Box 43037 Providence, Rhode Island 02940-3037 E-mail: [email protected] Online Materials Please visit www.wellpoint.com under the "Investor Info" tab for SEC filings...