American Home Shield 2015 Annual Report Download - page 5

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ServSmart ideas at work
Several times a year, the ServiceMaster IT team hosts an all-day problem-
solving event, dubbed a “hackathon.” This event brings our business teams
together to tackle new opportunities and business challenges in a collaborative
environment. Our ServSmart methodology encourages our IT teams to develop,
then quickly deploy, smart solutions to challenges facing the business and our
customers. The result is a more agile, nimble approach to customer service –
and a more rewarding experience for employees who enjoy the satisfaction of
seeing a more immediate impact of their work.
One recent example was the development of technology giving American
Home Shield customers the ability to request service and track their
technician’s route to their home.
“Our ServSmart technology platform is going to enable growth by making it
easier for customers to request and receive services from us in digital ways
that are most convenient for them,” said Jamie Smith, chief information
ofcer, ServiceMaster. “We’re also changing the way we communicate in the
marketplace and creating a new level of accountability. It’s an exciting time for
the company.”
Our ServSmart
methodology
encourages our IT
teams to develop,
then quickly deploy,
smart solutions to
challenges facing
the business and
our customers.
2015 Annual Report 3