Access America 2008 Annual Report Download - page 2

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Caring: a passion for people
We are people who care about people. This
is why the fi rst thing on our minds every day is
your well-being. And to make sure we are getting it
right, we listen to you fi rst to understand what you
need. This open dialogue is second nature to us.
Why? Simply because we really do care. An integral
part of our job is acting on our passion for people.
At the end of the day, it’s about helping you and
making you feel special.
Our passion makes the difference.
Connected: a global
community
We are as diverse and widespread as you are. In fact,
our strength lies in our diversity – the essence of our
global community. Have you ever wondered why
you can reach us and rely on us anytime, anywhere?
It’s simple. Because we are everywhere at all times.
Our vast human and technological connections
and resources make this possible. We use our global
resources to lend a helping hand, wherever you
may be.
Our global reach with our local human touch.
Proactive: going beyond
expectations
We’re never satisfi ed to just wait for your call. Each
of you and your customers is different. For us, part
of helping you is anticipating what you need before
you call; and offering solutions that exceed your
expectations after you call. Solutions that surprise,
innovate, and reassure above and beyond the call of
duty. When we put our proactivity to work, what we’re
really doing is working to improve the way we serve
you, continuously.
Creating solutions that innovate and surprise,
day in, day out.
Professional: expertise
at your service
We do not keep our wealth of skills and expertise
for ourselves but make them available to you, when,
where and how you need them. Whether you or your
customers need the full story, or just the answer, our
years of professionalism are the foundation of all our
business relationships. We have built a reputation of
excellence, and are proud that you are a part of it.
Our guarantee of excellence at your service.
Trust: to earn it everyday
Trust has to be earned. We know that. Whether
it’s towards a relative, a friend or a customer, we can
win your trust only one way – by showing you that we
are dedicated, honest and reliable every single day.
Our goal is to make sure that each one of your lives
is safer, simpler and more secure. To do this, earning
your trust comes fi rst. Trust truly is at the heart of
what we do.
The heart of who we are.
Brand values