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12 Mondial Assistance Annual Report 2008
Lines of business
We care about your health. And your life.
A few years ago, we launched Health and Lifecare Assistance,
our 3rd business line. It has grown ever since its creation.
Healthcare Assistance focuses specifi cally on your health.
It offers more specialised services that provide information, comfort,
support and coordination. Lifecare Assistance focuses on your daily
well-being - meeting your personal needs at home or work.
Health & Lifecare
A dynamic year
for a healthy sector
Around the world populations are get-
ting older and becoming increasingly
dependent. This global trend will fuel our
future growth in the heath sector. As in
previous years, we continue to focus on
“dependency” and on our world’s ageing
population. If you are an elderly person,
chances are you want to stay in your
home for as long as possible. If you are a
supporting family member, chances are
you are looking for a solution that makes
financial and logistical sense. And you
want your relatives to be safe and com-
fortable in their home.
We are also tuned in to a younger popu-
lation with entirely different needs. In fact,
our Impatriate Services also enjoyed
steady growth in 2008. This was espe-
cially true in Australia
where we are market
leader, mostly due to
our partnering activities
with local universities
and schools.
Our offer in a nutshell. We have
the right care for everyone
Healthcare
• Dependency: These are short or
long-term services to help you reco-
ver if you are temporarily dependent,
or stay at home if you are permanently
so. These services are mostly for those
with serious health issues and depen-
dent seniors. But we’re also thinking
about your supporting relatives and
have assistance for them too!
• Personal Response Services. We
know how important it is to be able
to reach someone immediately when
you’re not feeling well. So we offer
state-of-the-art technological devices
that monitor your home and facilitate
communication, location and trigge-
ring alarms. These services range from
tele-assistance to tele-medecine. What
you must know is that even if you feel
vulnerable, we’re watching over and
caring for you 24/7.
• Expatriates / Impatriates: We provide
semi-permanent or long-term medical
assistance and travel insurance for
students and employees because we
know that the unexpected can happen
anywhere. We offer Impatriate cove-
rage in your destination country, mostly
as a condition for granting a visa.
• Disease Management and Patient
Support: If you suffer from a chronic
disease, an impairment or an abnormal
functioning, then you may fully benefit
from these assistance services. They
also target consumers of prescription
drugs. For the best results, we require
active participation on your part.
+7.1%
in turnover
8%
of Mondial Assistance
turnover