Access America 2008 Annual Report Download - page 12

8Mondial Assistance Annual Report 2008
e-commerce redesigns
the travel business
e-commerce has been massively contri-
buting to this development. Many new
players have revolutionized the travel
industry in the past few years. Low
cost carriers have challenged the airline
industry. Online travel agencies have
re-invented the way to buy travel. We
expect some consolidation in this frag-
mented market; in fact travel industry
players think this will be their main chal-
lenge over the next few years. So, when
we think of this market change, we see
the opportunity to keep growing, and
we’ll rely on our solid position to achieve
continued growth.
For the second consecutive year in
the United States, online sales in 2008
exceeded offline sales. Today, all players
considered, e-commerce represents 35%
of the world’s travel market. Compared
to this benchmark, we
performed extremely
well, and reported on-
line sales representing
more than 50% of our
global travel turnover.
Our cover is always
personalised
Helping and working closely with you,
our client partners, whether you are
travel agents, brokers, tour operators
or online travel specialists, is what we
do best. Our aim is to design innova-
tive, customised, surprising solutions
for you.
Some but not all of these tailored
solutions include insurance and pro-
tection against lost or stolen luggage,
repatriation due to illness, medical
and hospital expense coverage when
abroad, reimbursed fares when you or
your customers must cancel a trip due
to unforeseen events, and vehicle repair
in case of a breakdown.
We offer solutions that you can rely on
24/7. Our goal is to make sure you have
our help whoever you are, wherever
you’re from and wherever you’re going.
So, rest assured that you can travel
worry-free and receive exactly the travel
services you expect:
• solutions for business travellers;
• assistance solutions for holidays
abroad;
• leisure and sports solutions for specific
activities such as skiing, golf…;
• holiday accommodation solutions;
• Schengen zone solutions;
• globe-trotter solutions.
Medical excellence – the mark
of our commitment
In 2008, as in previous years, we carried
out more than 670,000 medical assis-
tance and repatriation interventions for
you and your customers. How did we
do this? Thanks to our multi-lingual, tra-
vel and medical assistance specialists
who work around the clock, around the
world. You rely on us, but who do we
rely on? On top-quality, certified service
Our historic travel business just keeps booming.
We have been helping people and offering travel insurance
solutions since the 1950s. Our historic line of business is still
growing today and accounts for almost half of our Group turnover.
The international tourism industry has grown signifi cantly since
2005. In fact this trend continued through 2008 when the industry
registered +2% growth.
Travel
Lines of business
+2.8%
in turnover
48%
of Mondial Assistance
turnover