Visa 2008 Annual Report Download - page 11

Table of Contents
occurring entirely within Visa Europe's region and will continue to provide such services until completion of deployment of Visa Europe's own processing
system. Visa Europe authorizes transactions for its members through its own processing system.
Other Value-Added Processing Services
The size of our network and our processing capabilities allow us to offer a range of other value-added services in certain countries. These services
include risk management, debit issuer processing, loyalty services, dispute management and value-added information services.
Risk Management Services. Our centralized and integrated network architecture allows us to monitor, on a real-time basis, all transactions that we
process for authorization. As a result, we provide customers in certain countries with a number of value-added risk-management services, which complement
our core authorization services. Our risk management services provide preventive, monitoring, investigative and predictive tools, which are intended to
mitigate and help eliminate fraud at the cardholder and merchant level.
Debit Issuer Processing Services. Visa Debit Processing Services provides comprehensive processing services for participating United States issuers of
Visa debit, prepaid and ATM payment products. In addition to core issuer authorization processing, Visa Debit Processing Services offers card management
services, exception processing, PIN and ATM network gateways, call center services, fraud detection services and ATM terminal driving. Visa Debit
Processing Services processes more Visa transactions than any other issuer processor in the world.
Loyalty Services. We offer loyalty services that allow our customers to enhance the attractiveness of their Visa payment programs and to strengthen
their relationships with cardholders and merchants. These services are designed to allow our customers to differentiate their Visa program offerings, to
support increased card usage and to increase the importance of Visa payments to merchants. One such service, the Visa Incentive Network, enables merchants
and financial institution customers to deliver tailored merchant offers to targeted groups of cardholders, offering benefits traditionally associated with a
closed-loop system.
Dispute Management Services. We manage Visa Resolve Online, an automated web-based service that allows our customers' back-office analysts and
customer service representatives to manage and resolve Visa transaction disputes more efficiently than with previous paper-based processes. Transaction
disputes between issuers and acquirers sometimes arise from suspected fraud, merchant non-fulfillment of transaction requirements or other events. Visa
Resolve Online, which is mandatory for all Visa customers, provides real-time access to Visa transaction data, electronic transfer of substantiating documents
and automated management of communications between issuers and acquirers.
Value-Added Information Services. We provide our customers with a range of additional information-based business analytics and applications, as well
as the transaction data and associated infrastructure required to support them. Through these services, we support and enhance our customers' business
intelligence capabilities, loyalty applications, operational and management performance metrics, transaction research and commercial card reporting.
Processing Infrastructure
We own and operate VisaNet, our secure, centralized, global processing platform, which consists of three synchronized processing centers. In addition,
Visa Europe operates one processing center in the United Kingdom, which is part of our synchronized system in accordance with the terms of our
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