US Bank 2009 Annual Report Download - page 11
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Please find page 11 of the 2009 US Bank annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.U.S. BANCORP 9
initiatives. Our Diversity Council, launched in January 2010, is
a forum for employee input on making U.S. Bank inclusive for
everyone, regardless of gender, race, disability or generation.
Developing future leaders through Step Up
Through the Step Up internship program, U.S. Bancorp
helps develop a trained and ready workforce. The Step Up
program in Minneapolis recruits, trains and places youth
in paid summer jobs. U.S. Bank has been a corporate
champion of the program since its inception in 2004 and
has hosted more than 125 Step Up interns.
All of US create the customer experience
Delivering outstanding service is the number one priority
at U.S. Bank, whether it is service to our customers,
to our colleagues or to our communities. It’s our stated
goal to own the number one customer service position in
our industry, and a recently released report puts U.S. Bank
in the top position among the nation’s fi ve largest banks in
Forrester’s 2010 Customer Experience Index study.
U.S. Bank rewards and recognizes those who create
a superlative customer experience. Our prestigious
Circle of Service Excellence (COSE) program evaluates
hundreds of nominations from customers, co-workers
and communities each quarter to select the 20 employees
who will be COSE winners and who receive public
recognition and fi nancial rewards.
Top
Joe Hurley, Vice President Small Business Direct Sales, (left)
was pleased with the work of Step Up intern Tangina Edwards
(center), and they remained in contact. Later, when Tangina
was looking for a permanent job, Joe recommended her to
U.S. Bank. The hiring manager with whom Tangina met was
Small Business Specialist Logan Rogers (right), who happened
to have been Joe’s mentee through our MentorConnect
program. The relationships created by these mentor programs
came full circle, showing how powerful they can be. Tangina
is now in our growing In-Store branch division.
Bottom
For the fourth year in a row, U.S. Banker
magazine, a SourceMedia publication,
recognized U.S. Bancorp’s team of
56 women leaders who ranked fi rst
among the Top Banking Teams for
2009 in its September Most Powerful
Women in Banking issue.