Support.com 2011 Annual Report Download - page 53

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There were no transfers between Level 1 and Level 2 financial assets in 2011 and 2010.
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During the second quarter of 2009, we sold our Enterprise business to Consona. After reclassifying the Enterprise segment to discontinued
operations, our continuing operations consist solely of our remaining segment, the Consumer Business. Revenue from customers located outside the
United States was approximately $366,000, $302,000, and $274,000 for the years ended December 31, 2011, 2010, and 2009, respectively.
Sales to customers in different geographic areas, expressed as a percentage of revenue, for the years ended December 31, 2011, 2010 and 2009,
were:

 
   
Americas 99% 99% 98%
Europe and Asia Pacific 1 1 2
Total 100% 100% 100%
For the year ended December 31, 2011, Comcast, Office Depot and Staples accounted for 14%, 23% and 15% of our total revenue,
respectively. For the year ended December 31, 2010, Office Depot and Staples accounted for 43% and 17% of our total revenue, respectively. For
the year ended December 31, 2009, Office Depot accounted for 82% of our total revenue. There were no other customers that accounted for 10% or
more of our total revenue in any of the periods presented.
Long-lived assets are attributed to the geographic location in which they are located. We include in long-lived assets all tangible assets. Long-
lived assets regarding geographic areas are as follows (in thousands):
 
  
United States $ 418 $ 562
India 43 61
Total $ 461 $ 623
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In October 2009 the Financial Accounting Standards Board (the “FASB”) amended the accounting standards applicable to revenue recognition
for multiple-deliverable revenue arrangements that are outside the scope of industry-specific software revenue recognition guidance. This new
guidance amends the criteria for allocating consideration in multiple-deliverable revenue arrangements by establishing a selling price hierarchy. The
selling price used for each deliverable will be based on vendor-specific objective evidence (“VSOE”) if available, third-party evidence (“TPE”) if
VSOE is not available, or estimated selling price (“ESP”) if neither VSOE nor TPE is available. The guidance also eliminates the use of the residual
method of allocation and requires that arrangement consideration be allocated at the inception of the arrangement to all deliverables using the relative
selling price method. We adopted this guidance on a prospective basis on January 1, 2011, and therefore applied it to relevant revenue arrangements
originating or materially modified on or after that date. The adoption of this guidance did not have a material impact on our results of operations or
financial position.
In May 2011, the FASB issued Accounting Standards Update (ASU) No. 2011-04, 
(ASU 2011-04). This update amends
Accounting Standards Codification (ASC) Topic 820, ASU 2011-04 clarifies the application of certain
existing fair value measurement guidance and expands the disclosures for fair value measurements that are estimated using significant unobservable
(Level 3) inputs. ASU 2011-04 is effective for annual and interim reporting periods beginning on or after December 15, 2011. The new guidance is to
be adopted prospectively and early adoption is not permitted. We do not believe that adoption of ASU 2011-04 will have a material effect on the
Company’s consolidated financial statements.
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