Support.com 2011 Annual Report Download - page 4

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ITEM 1. Business 3
ITEM 1A. Risk Factors 9
ITEM 1B. Unresolved Staff Comments 17
ITEM 2. Properties 17
ITEM 3. Legal Proceedings 17
ITEM 4. Mine Safety Disclosures 18
19
ITEM 5. Market for the Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 19
ITEM 6. Selected Consolidated Financial Data 21
ITEM 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations 23
ITEM 7A. Quantitative and Qualitative Disclosures About Market Risk 32
ITEM 8. Financial Statements and Supplementary Data 34
Report of Independent Registered Public Accounting Firm 35
ITEM 9. Changes In and Disagreements With Accountants on Accounting and Financial Disclosures 64
ITEM 9A. Controls and Procedures 64
Report of Management on Internal Control over Financial Reporting 64
Report of Independent Registered Public Accounting Firm on Internal Control over Financial Reporting 65
ITEM 9B. Other Information 67
67
ITEM 10. Directors and Executive Officers of the Registrant 67
ITEM 11. Executive Compensation 67
ITEM 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters 67
ITEM 13. Certain Relationships and Related Transactions 68
ITEM 14. Principal Accountant Fees and Services 68
69
ITEM 15. Exhibits and Financial Statement Schedules 69
Signatures 71
Exhibit Index 72
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This Annual Report on Form 10-K (the “Form 10-K”) contains forward-looking statements that involve risks and uncertainties. Please see the
section entitled  in Item 1A of this Report for important information to consider when evaluating these statements.
In this Form 10-K, unless the context indicates otherwise, the terms “we,” “us,” “Support.com,” “the Company” and “our” refer to
Support.com, Inc., a Delaware corporation, and its subsidiaries. References to “$” are to United States dollars.
We have compiled the market size and growth data in this Form 10-K using statistics and other information obtained from several third-party
sources. Some market data and statistical information are also based on our good faith estimates, which are derived from our review of internal
surveys, as well as the third-party sources referred to. This information may prove to be inaccurate because of the method by which the data is
obtained or because this information cannot be verified with complete certainty due to the limits on the availability and reliability of raw data, the
voluntary nature of the data gathering process and other limitations and uncertainties. As a result, although we believe this information is reliable, we
have not independently verified the third-party information and cannot guarantee the accuracy and completeness of this information.
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