Support.com 2011 Annual Report Download - page 11

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
Support.com, Inc.
Investor Relations
1900 Seaport Boulevard, 3rd Floor
Redwood City, CA 94063

This report contains forward-looking statements regarding our business and expected future performance as well as assumptions underlying or
relating to such statements of expectation, all of which are “forward looking statements” within the meaning of Section 27A of the Securities Act of
1933 and Section 21E of the Securities Exchange Act of 1934. We are subject to many risks and uncertainties that may materially affect our business
and future performance and cause those forward-looking statements to be inaccurate. Words such as “expects,” “anticipates,” “intends,” “plans,”
“believes,” “forecasts,” “estimates,” “seeks,” “may result in,” “focused on,” “continue to,” and similar expressions often identify forward-looking
statements. In this report, forward-looking statements include, without limitation, the following:
• Our expectations and beliefs regarding future financial results;
• Our expectations regarding channel partners, renewal of contracts with these partners and the anticipated timing and magnitude of revenue
from these partners;
• Our expectations regarding sales of our software products, our ability to source, develop and distribute additional software products and
our efforts to market services to buyers of our software products;
• Our ability to successfully monetize customers who receive free versions of our software;
• Our expectations regarding our ability to deliver premium technology services efficiently and through arrangements that are profitable;
• Our ability to offer subscriptions to our services in a profitable manner;
• Our ability to hire, train, manage and retain Personal Technology Experts in a home-based model and to expand the flexibility of our
staffing model;
• Our ability to match staffing levels with service volume in a cost-effective manner;
• Our ability to manage contract labor as a component of our workforce;
• Our ability to hire, train and manage sales agents and to manage sales costs in programs where we perform sales;
• Our beliefs and expectations regarding the introduction of new services and products, including additional software products and service
offerings for devices beyond the computer;
• Our ability to successfully offer services to the small business market;
• Our beliefs and expectations regarding new business opportunities and renewals of existing relationships;
• Our expectations regarding revenues, cash flows and expenses, including cost of goods sold, sales and marketing, research and
development efforts, and administrative expenses;
• Our assessment of seasonality, mix of revenue, and other trends for our business;
• Our expectations regarding the costs and other effects of acquisition and disposition transactions;
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